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Overview

The Department of Public & Environmental Safety exists to support the goals of the university–teaching, research and patient care–by fostering a safe and secure environment in which members of the Tufts community can learn, work and live. Whereas safety and security is a responsibility shared by the entire community, the mission is achieved by applying leadership and our unique expertise to partnerships designed to prevent loss, reduce harm, and solve problems.

Public Safety Communications assists the department in answering emergency and non-emergency telephone calls. First responders are dispatched by radio or by referral to outside response agencies. The Communication Center links responders to department specialists, commanders, and management, and outside resources when needed across four campuses.  Public Safety Communications also monitors an extensive network of building fire and security alarms, access control systems, critical building systems alarms, and an expanding network of video security. Dispatchers are expected to complete and maintain regional industry-leading training and certifications, providing high quality service to Tufts community members.

The Department is currently hiring for all shifts. We provide all the training for this position. Tufts University offers a competitive wage and a wide range of benefits including a 100% tuition remission for employees who want to further their education, generous Medical, Dental, and Vision Insurance, Low-Cost Life Insurance, Eligibility for both University-Funded 401b and Employer-Sponsored 401a Retirement Plans, Paid Holidays, and Generous Sick and Vacation Pay.

What You'll Do

• Operates the Public Safety Communications Center on the Medford campus.
• Recieves emergency and nonemergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management, providing inperson customer service and providing necessary clerical support for the department.
• Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome.
• Must be able to work rotating shifts on nights, weekends and holidays. May be required to report for duty at any time, including during states of emergency and university closings.

What We're Looking For

Basic Requirements:

• Knowledge and experience typically acquired through the completion of a high school/Diploma Years of related experience and 2 or more years (preferably in the Dispatcher I position)
• Special licenses required: Valid US Motor Vehicle Operator’s License with no major infractions
• Current CPR certification
• Current CJIS Operator certification
• Current APCO Basic Telecommunicator certification
• Current APCO Communications Training Officer (CTO) certification
• Current IAED Emergency Medical Dispatch certification
• Completed FEMA Emergency Management Institute ICS 100 & 200
• Completed FEMA Emergency Management Institute NIMS 700 & 800
• Training received/completed on Manitou, IMC, Metasys, VPI,DSX, and Motorola Dispatch Console
• Must pass a professionally administered psychological exam, background investigation of personal character and criminal records check including fingerprint supported checks of state and FBI registries
• Demonstrated computer proficiency and strong working knowledge of Microsoft Word, Excel and PowerPoint
• Must be extremely familiar with Tufts Communication Center’s technology platforms utilized to conduct daily operations
• Knowledge of campus street systems (on all four campuses)
• Other important qualities include: a service mentality; excellent written and oral English
  communication skills; good interpersonal skills; including the ability to communicate and work effectively with police personnel, students, staff and faculty, parents of students, non-affiliates; as well as the ability to deal professionally with confrontational situations or people who are under stress
• Able to operate the Computer Aided Dispatch system while simultaneously speaking on the telephone, radio or both
• Demonstrated leadership traits characterized by initiative, integrity, clarity of communication and a consistent focus on the mission while fostering a positive work environment
• Prior experience in any public safety field, including police, fire, EMS, or industrial security is required

Preferred Qualifications:

• Ability to provide training and mentoring to staff
• Associates degree in criminal justice, Public Safety or Information Technology

Special Work Schedule Requirements:

Work Environment:

• The work area consists of numerous computer systems, alarm monitoring equipment, telephones, and police radio systems
• The Communications Center is located on the Medford campus at the police department

Physical Demands:

• Physical demands include standing, walking, reaching, writing, listening, speaking, and seeing Mental demands include reading numerous reference manuals, interpreting alarm and other systems data
• Must be willing to work under stressful conditions, adapt to irregular work schedules, including working evening, nights, holidays, and weekends given the 24-hour nature of the job

Pay Range

Minimum $21.80, Midpoint $25.95, Maximum $30.10
 

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.