Program Coordinator (4167U) - 7279
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: April 14, 2020
UC Berkeley Extension, the continuing education division of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UC Berkeley Extension serves the professional and continuing education goals of thousands of people each year. Extension's programs are an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online and international students; and improve the workforce.
- Under general supervision, organizes and supports existing public educational courses and assists in the development of new programs and course materials.
- Works directly with instructors to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction).
- Track progress of CIA process and alert Program Director of any potential issues.
- Assists in the recruitment of new instructors.
- Works with Program Director to identify potential instructors; coordinates instructor interviews.
- May assist in campus' approval process for certificate program renewal.
- May assist instructors in the development of their course syllabus.
- May conduct research on various Continuing Education programs, compiling information to support a Program Director's decision to create a new course or program.
- Assists in organization and coordination of student orientations, information sessions, departmental program support activities, instructor orientations and special events.
- Serves as the lead in coordinating presentations and event handouts; verifies presentation and handout information for accuracy.
- Conduct presentations, facilitate workshops and information sessions at events; presents program information to incoming or prospective students.
- Assists in planning and scheduling course offerings and identifying course topics.
- Work with staff in Extension, on campus and outside organizations to ensure smooth operation of courses and programs.
- Schedule courses and arrange for classroom space for a portfolio of classes.
- Provide administrative and logistical support to the department's most complex programs, including monitoring and update online support pages for groups and programs.
- Establish and maintain files for courses and instructors.
- Arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials.
- Ensure that online and in print course information is up-to-date, correcting copy as necessary.
- Monitor enrollments to ensure maximum numbers and cancel courses as necessary.
- Maintain waiting lists.
Online specific tasks:
- Triage student and instructor Learning Management System (LMS) access issues, determining the nature of the issue and route more technical problems to Extension LMS help desk or outside vendor.
- Monitor student and instructor activity, ensuring that participants are progressing through courses.
- Based on course enrollments determine whether to open a new course section.
- Assists in developing, preparing and reconciling budgets for program.
- Based on historical data, prepares budgets for individual courses and seminars.
- Monitors actual income and expenses compared to course budgets and takes appropriate action to remain within budget.
- Ensures that instructors have met all contractual agreements prior to the issuance of payment.
- Provides front line support for students and instructors.
- Responds to inquiries from students, potential enrollees, and faculty using all available resources to market the value of UC Extension programs.
- Assists students in determining proper courses to complete program requirements.
- Applies professional concepts in providing advice and assistance to students on certificate programs and courses as needed.
- Researches and resolves enrollment issues.
- Resolves student/instructor disputes, when appropriate refers issues to the Program Director.
- Tracks student progress for certification, alerting Program Director of retention risks.
- Reviews student records and recommends issuance of program certificate; ensures certificates are processed and sent to students.
- May assist on grade appeals process.
- Orients new instructors to Extension policy and procedures.
- Responds and resolves urgent situations such as last minute course schedule or location changes, informing students and instructors of changes.
- May create and present training materials for instructor or students pertaining to navigating LMS and/or Extension procedure.
- Ability to gain knowledge of departmental and campus policies and procedures; knowledge of educational program content and objectives.
- Working knowledge of delivering public educational programs.
- Working knowledge of current public education programs and trends.
- Working skills to produce and deliver programs.
- Working knowledge of conducting needs assessment.
- Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs.
- Good reading, verbal, written and interpersonal communication skills, and good presentation skills.
- Uses business software systems in completion of assignments (e.g., Word, Excel, Access, and Outlook).
- Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
This is a one-year, full-time (40-hours per week), renewable annual contract position.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=7279&PostingSeq=1