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Job ID: 123006

Senior Enrollment Counselor
Embry-Riddle Aeronautical University


Date Posted May 6, 2019
Title Senior Enrollment Counselor
University Embry-Riddle Aeronautical University
Daytona Beach, FL, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Professional Staff
  • Admissions/Student Records/Registrar
 
 

Embry-Riddle Aeronautical University – Worldwide invites applications for the Senior Enrollment Counselor position in the Enrollment Operations Department. The Senior Enrollment Counselor represents the university at educational fairs, tradeshows, and in-office conferences with walk-in prospective students as well as other post-secondary enrollment counselors to facilitate new enrollments for the institution (both non-degree and degree seeking).

Working with the Enrollment Operations Department, the Senior Enrollment Counselor assists with the development of recruitment plans to meet targeted projections by implementing innovative as well as effective recruitment tactics and initiatives. The Senior Enrollment Counselor is responsible for: creating and maintaining relationships with prospective students through application completion; assisting prospective students inquiring about various educational opportunities available through the Worldwide Campus; maintain department handbook; manage projects as assigned; providing support to all Enrollment Operations Center (EOC) Enrollment Coaches, handling lead escalations from the EOC; providing required knowledge base updates to the designated personnel; and assisting other departments such as admissions and advising as required.

This position supports excellence in student services at every opportunity and seeks to continuously maintain a healthy relationship with university, military, and corporate affiliations. All SEC’s are required to utilize multiple resources and tools throughout their day to day activities for the purpose of effective recruitment.

Responsibilities include the following: Provide guidance to student assistants as required Review Enrollment Operations Center interactions upon request Provide knowledge and support to the Enrollment Coaches at the EOC Provide knowledge and support to ERAU faculty and staff Provide back-up in the event of an SEC team member absence Monthly Initiatives Board update Other tasks as determined by Manager or Director, Enrollment Operations

Qualifications

Required Qualifications:
Must have a minimum of a Bachelor’s degree
Must have a minimum of 3-5 years of excellence in customer service and 2 years of recruitment experience

Required Skills, Knowledge and Abilities:

Proven track record for consistently meeting deadlines
Dynamic, motivated, and enthusiastic individual with professional recruitment experience in higher education
Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Power Point, Word, Excel, Outlook/email, and Internet end-user applications to include oracle software, instant messenger applications, and Salesforce
Exceptionally strong verbal and written communication skills
High standard of personal conduct, professionalism, and integrity and the ability to maintain confidentiality is vital
Ability to provide excellent customer service to coworkers, staff, students, faculty, and customers
Ability to maintain cooperative working relationship with supervisor, team, management and others at all times
Ability to work independently with minimal supervision and demonstrate a willingness to seek guidance and direction as necessary for performance of duties
Excellent organizational skills
Keen attention to detail to ensure a high degree of accuracy of all content
Ability to recognize and deal with priorities, recognize and perform duties not directly assigned
Ability to learn new tasks and keep up with the pace of changing technology
Ability to investigate, problem solve, and take corrective action
Ability to tactfully handle difficult situations and maintain composure under pressure, often under tight deadlines


 
Please reference AcademicKeys.com in your cover letter when
applying for or inquiring about this job announcement.
 
 

Contact Information

 
Please see the job description for contact details
pertaining to this university job announcement.

 

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