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Job ID: 222466

Help Desk Analyst, Office of Computer and Information Services (OCIS)
Kean University

Date Posted Sep. 28, 2023
Title Help Desk Analyst, Office of Computer and Information Services (OCIS)
University Kean University
Union, NJ, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

External Applicant Instructions

  • Please upload your resume/CV for automatic population of information to your Kean application.

  • Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate.

  • In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.


Office of Computer and Information Services (OCIS)

Help Desk Analyst


Under the supervision of the Managing Assistant Director of Technical Services, Desktop Support and the Associate Director, Technical Services, the Help Desk Analyst (Professional Services Specialist IV, Computer Services) provides technical support for day-to-day issues reported to the University’s Help Desk; is responsible for performing basic professional functions using established policies, procedures, precedents and guidelines; and does related work as required. This position is based at the Union, NJ campus but supports other campus locations in New Jersey and in Wenzhou, China. This position requires travel and a flexible schedule including evening and weekend hours. This is not a remote position and requires a physical presence on campus as determined by the Supervisor.


Qualifications: Graduation from an accredited college with a Bachelor’s degree is required. One (1) year of experience in one or a combination of the following: data processing, installation and maintenance of application programs, technical support and/or design and preparation of programs, or related experience is also required. Applicants who do not possess the required education may substitute experience on a year for year basis.  Preferred qualifications include: a Bachelor’s degree in IT, Computer Science or a related field; two or more years of Help Desk support experience, including knowledge of helpdesk solutions such as an IT ticketing system and remote support tools; experience with Active Directory, Windows 7/10, MS Office, Google Workspace, MAC, iPhone, iPad, Android; and knowledge of higher education software packages including, but not limited to: Ellucian Colleague, Blackboard Learn, TurnItIn and Google-G Suite for Higher Education. A+, Network+ and/or Microsoft Certifications are a plus. Excellent oral and written communication skills are essential.


The selected candidates will be required to pass a four (4) month Working Test Period to become eligible for a regular appointment. 


New Jersey SAME Program Applicants: If you are applying under the NJ State as a Model Employer of People with Disabilities (SAME) Program, your supporting documents (Schedule A or B Letter) must be submitted along with your resume by the closing date indicated above. For more information on the New Jersey SAME Program, please visit the website at:, email: or contact our Kean Recruiting Team at  


Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.


Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.


In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures.  


Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity.  Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world.  As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.


EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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