FCC Technology Services
3/4/2019 11:59 PM Pacific
Underdirection,performs advanced, complex server and network administration functionsprovidingreliable operations, connectivity and functionality that ensures secured wired and wirelesssystemaccessforDistrict users; monitors, maintains and repairs assigned LAN/WAN,application,telecommunication,infrastructure and various wirelessand virtualnetworks;worksclosely withother technical staffto maintainnetworksecurity and integrity;andperformsrelated duties as assigned.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Installsmanages, monitors, configures and troubleshootsLocal Area Networks (LAN) infrastructure, servers and applications,including wiring components, switches, wireless access points, routersandexternal network connectivity and security devices;plansserver hardware upgrades;coordinates network and server-related application projects;maintainsrecords of work and documentation of configurations.
- Performscomplexsystems administration functions for assigned server platforms in physical and virtual environments;installs,configures, testsand implementssystem monitoring and management software tools; monitors system resources including server utilization, disk usage, response time and other performance issues; installs and tests operating system patches, releases, upgrades and fixes; develops scripts to automate routine system maintenance tasks.
- Manages assigned wireless services; builds, monitors and maintains wireless networks, access points, switches and routers; ensures the separation and security of all wireless networks including student, labs and staff; installsand configuresaccess points as needed; analyzes and managesnetwork traffic and capacity utilization to achieve optimal performance and availability and meet user needs.
- Maintainsoverall integrity ofthe network, server deploymentand security; analyzes network resource utilization and implementssolutions to correct problems to ensure all network applications are accessible and functioning properly; identifiesand recommendsappropriate changes to network infrastructure to improve performance, reliability and availability; developsand recommendsprocedures for network management, including resource allocation of centralized, decentralized and remote network services.
- Monitorsnetworksystem alerts, messages, events, abnormal conditions and activities that may impact performance or security; researches, troubleshootsandworkswithinfrastructure staff,managersandvendors to resolvesystem errors, failures and otherhardware and software issues
- ManagesassignedActiveDirectory,cloud, authentication, image managementexchange,email, file, print and various application serversfor a college environment;creates user and network accounts, permissions, distribution lists and security groups; troubleshoots and resolves user access, application integration and other problems;may be assigned to manage, maintain and providetechnical support for various Districtwideenterprise applications and/or services such as Exchange email and alarm systems and services.
- Develops specifications on various purchases for new or existingnetworksoftware, hardware and related products as assigned; assists with gathering and reviewing quotes from vendors.
- Leads or participates in a variety ofnetwork and server-related application projects; participates in andsupports Districtwide large-scale implementation of new network processes, upgrades and equipment rolloutsandassists in developing network upgrade strategies and procedures; troubleshoots and resolves conversion and implementation problems.
- Provides on-call support for production servers, network systems and computing infrastructure as assigned; provides backup support to other members of infrastructure systems and technical support teams.
- Mayprovide assistanceon disaster recovery functions.
- Troubleshoots and resolves escalated end-user support issues;may provide lead work direction to IT customer support staff.
- May be assigned to manage, maintain and provide technical support to SCCCD Police Departmentsystems including dispatch software,the California Law Enforcement Telecommunication System (CLETS), parking control,surveillance cameras;departmental workstations, personal computers and laptops and dedicated servers; participates in the development and implementation of data security plans and training.
- Demonstrates sensitivity to and understanding ofhistorically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
- Monitors trends and developments in systems, networking and multi-platform communication technologies; consults with vendors and other sources on industry and product direction, functionality and capabilities.
- Attends various meetings and participates on committees as required.
- Performsasset managementfunctions including asset tracking and equipment disposal.
- May provide basic training tocustomer support staffon network/telecommunication structure, equipment operations and protocols in solving simple network-based problems.
- Performsrelated duties as assigned.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
- Principles, practices and methods of systems and network administration and maintenance, including procedures for establishing network connectivity.
- Operating system architecture, characteristics, commands and components applicable tocollegecomputer platforms.
- Network architecture and theory and principles of network design.
- Principles and practices of systems analysis and design.
- Advanced methods, principles, practices and techniques for troubleshooting and determining the causes of system,software andcomputer hardware problems and device errors and failures.
- Cable and wiring standards.
- ActiveDirectory,authentication and image managementfunctionsand the implementation ofrelatedpolicies.
- Imaging systems and software.
- Desktop and portable computers and tablets including hardware and software installation, operation and maintenance.
- Methods and techniquesfor monitoring baselinesystem performance.
- Basic asset management practices.
- Customer services principle and practices.
- Perform complex and difficult network administration functions in a multi-platform and operating system environment accurately and efficiently;
- Configure, maintain, manageand tunethe operations of complex operating and network systems to achieve optimal technical performance and user support.
- Manageanti-virus servers and deploy updates and security policies.
- Read, interpret and apply concepts found in complex technical publications,onlinemanuals and other documents.
- Troubleshoot, diagnoseand resolvecomplex and ambiguous computer software and network connectivity problems and failures; makeor recommend modifications.
- Understand and apply the analysis of functional requirements to the development of proposals, specifications and recommendations for efficient, cost-effective systems and technology solutions.
- Prepareclear, concise and accurateproduct specifications,system documentation, reports and other written materials.
- Work cooperatively with infrastructure staff,other Network Administratorsandvarious vendor and contractor support groups.
- Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
- Communicate effectively, both orally and in writing.
- Understand and follow written and oral instructions.
- Operate a computer andusestandard business software.
- Establish and maintain effective working relationships with all those encountered in the course of work.
EDUCATION AND EXPERIENCE
Graduation from an accredited college or university with a bachelor's degree in information technology, computer science, computer engineering or a closely related field,and at leastthreeyears ofprogressively responsible experiencein the analysis, design, installation and administration of network infrastructures; or an equivalent combination of training and experience
Experience at the level of Lead, IT Customer Support Technicianmaybe substituted for two years ofthe requirededucation.
LICENSES, CERTIFICATESAND OTHER REQUIREMENTS:
A validCaliforniadriver's license and the ability to maintain insurability under theDistrict'svehicle insurance program.
Professional certifications inareas of assigned responsibility are highly desirable and will be specified on recruitment bulletins.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms.?Employees are frequently required to walk andstand;andlift upto25pounds and occasionally up to100poundswith assistance.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solvecomplexproblems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, and the noise level is usually quiet.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
To move forward in the selection process, you must complete an online application through our web site athttp://www.schooljobs.com/careers/scccd.Please
attach to your application a copy of your degree or transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.
ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.
All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.
Application Review and Assessments
The application review process includes an evaluationof training and experience based on given application information and answers to supplemental questionnaire.Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process.
The assessment process will include an online competency assessment (40% weight) and an oral interview assessment (60% weight).Of those achieving a passing score on the competency assessment, only the 10 highest scoring candidates, plus ties, will be invited to the oral board interview assessment. Passing score is 75% out of 100% on each assessment section.
INITIAL TESTING TENTATIVELY SCHEDULED FOR FRIDAY, MARCH 22, 2019
The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.
Candidates who attain a passing score on each part of the assessment will be placed in rank order on district wide Open-Competitive List.Using the same process, a separate Promotional List will be established and both Lists will be used concurrently.Unless otherwise indicated, the eligibility list will be used to fill current vacancies for at least one year.
Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.
State Center Community College District is an Equal Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer.
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