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Job ID: 135479

Lead Client Services Analyst (Reg FT)
Community College of Allegheny County

Date Posted Dec. 23, 2019
Title Lead Client Services Analyst (Reg FT)
University Community College of Allegheny County
Pittsburgh, PA, United States
Department Information Technology Svcs
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

Lead Client Services Analyst (Reg FT)

Position Title: Lead Client Services Analyst (Reg FT)
Department: Information Technology Svcs
Campus: Office of College Services
Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than January 30, 2020. The College cannot guarantee that application materials received after this date will be considered or reviewed. There are two positions available.
Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts.

Salary Grade: Admin 13 - $46,989
Job Category: Administrators
Employment Type: Regular Full-Time
Job Slot: 5854, 5855
Job Open Date: 12/20/2019
Job Close Date:
General Summary: Provide excellent customer service and technical support to the faculty, staff and students. Establish and maintain strong rapport with members of the user population. Participate and provide leadership on technology initiatives at the college.

Requires bachelor's degree with at least three years of related work experience (preferred); or associate's degree in computer science, information science, or related computer area and minimum five years related work experience, preferably in higher education. Degree in computer science, information science, or related computer area preferred. Ability to effectively communicate diverse technical topics to non-technical and technical audiences. Must be detail oriented and have a proven ability to meet deadlines. Must have superior analytical, critical thinking, and problem solving abilities to independently identify, research, and resolves technical problems with minimal supervision. Must be a highly motivated professional who is eager to grow, learn, and gain new complex skills quickly. Ideal candidates will be self-starters, team-oriented, customer-focused, positive, and committed to excellence. Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands. Must possess the skills to effectively take the lead for the team.

This position will be required to report to any CCAC location to provide the necessary support.

Physical Requirements: Frequently requires physical exertion to reach, bend, and stand for long periods of time, crawling into tight areas, including under desks. Must be able to move, lift, carry, and push multiple heavy objects each weighing up to 30 pounds throughout each work day. Frequently involves exposure to dusty areas behind desks, office furniture, etc.

Duties: Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

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