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Job ID: 214472

Endpoint Systems Administrator
University at Buffalo, The State University of New York

Date Posted Jun. 1, 2023
Title Endpoint Systems Administrator
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department IT Customer Service
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

Position Summary

IT Customer Service at the University at Buffalo provides direct and individualized user support for UB’s vast enterprise technical portfolio. As the Endpoint Systems Administrator you are responsible for the configuration and maintenance of endpoints in use by faculty, staff, and students. You will be responsible for developing, testing, managing, and deploying images for Windows OS, MacOS, and virtual endpoints using industry standard enterprise tools, while maintaining an appropriate balance between security and usability. As a mission critical role this position requires a firm commitment to providing exceptional customer service, the ability to effectively prioritize, and strong analytical thinking and problem-solving abilities. As a member of the Central IT organization, you will provide resources and guidance to distributed IT departments to enhance and support the overall mission of the University.

In this role you will:
    • Work as part of a team of IT support professionals within CIT and the larger distributed IT community to insure the most optimal individual computing experience using UB’s enterprise services and systems.
    • Provide advanced endpoint system administration and support in a heterogeneous environment (Windows OS, Mac OS, Virtual Environments) with a high focus on endpoint security; software provisioning; patch management; endpoint lifecycle; service automation; and usability.
    • Create, test, deploy and manage images for Windows OS (Intune/SCCM), MacOS (JAMF), and workstation/application virtualization (VDI/VMware) endpoints to provide a high level of service for centrally scheduled classrooms, public computing sites and business unit endpoints.
    • Verify hardware and software compatibility and stability in preparation of large-scale upgrades to operating systems or enterprise infrastructure.
    • Consult with users, departmental leaders, distributed IT peers and service providers to evaluate endpoint use cases and introduce enhancements to meet or exceed needs and expectations, increase security, and enhance the user experience.
    • Assist with the documentation, training, research, and mentoring on technical solutions for technology staff to improve efficiency and quality of technology service delivery and support.


About UBIT:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Outstanding Benefits:
In addition to professional growth opportunities, UBIT staff have access to benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal, and academic to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo:
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

  • Bachelor’s degree with 3 years of experience or master’s degree with 1 year of experience working with endpoint management tools. Equivalent combination of education and experience will be considered.
  • High-level knowledge of operating system installation and support procedures
  • Expert knowledge of current and prior versions of Microsoft and Apple operating systems
  • Experience with Active Directory and policy administration; Windows and macOS scripting languages
  • Knowledge of ITIL fundamentals, ability to work independently and take initiative with minimal direction, emphasis on customer service, and a strong desire to help others
  • Fundamental understanding of common networking protocols
  • Intermediate scripting skills (e.g., PowerShell, Batch, Bash, Python)

Preferred Qualifications

  • High-level knowledge of hardware/software, firewall, system monitoring, automated deployment, automated patching, and information security practices and methodologies
  • High Level knowledge of remote software management and deployment using InTune/SCCM/JAMF and similar tools
  • High-level knowledge of analysis, Powershell scripting, project management methods and techniques
  • High-level knowledge of Active Directory, Database Services, Endpoint Security, and troubleshooting methodologies
  • Knowledge or experience using OS deployment tools e.g., MDM (JAMF and Intune); systems management tools e.g., SCCM, Microsoft Endpoint Manager, or similar
  • Experience packaging applications for Windows and Mac environments

Physical Demands

Must be able to lift and move desktop computers weighing up to 25lbs. with or without accommodation of a dolly or cart.

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Contact Information

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