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Job ID: 134430

Library Access Services Technician, Daytime
Embry-Riddle Aeronautical University


Date Posted Dec. 4, 2019
Title Library Access Services Technician, Daytime
University Embry-Riddle Aeronautical University
Daytona Beach, FL, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Classified Staff
  • Library
 
 

Organization Name: Embry-Riddle Aeronautical University, Hunt Library, Daytona Beach Campus

Times/Hours: Tuesday-Thursday, 9:00 am – 6:00 pm, Friday-Saturday, 10:30 am – 7:30 pm (requires schedule adjustments for final exam periods and summer schedules)

Summary

Embry-Riddle Aeronautical University is a private institution based in warm, sunny Daytona Beach, FL. ERAU is recognized as the largest and oldest aviation-focused university in the world and is consistently named by the Chronicle of Higher Education as a "Great College to Work For" in such areas as work/life balance; Job Satisfaction; Professional/Career Development Programs; and respect and appreciation.

Our more than 6,000 students hail from more than 100 nations and nearly all 50 states. Our campus is a melting pot of cultures and beliefs, and we pride ourselves on our ability to embrace new ideas.

Embry-Riddle’s Hunt Library is currently accepting applications for the position of daytime Access Services Technician. This position supports the daytime activities of the Hunt Library’s Access Services Department (Circulation Department) including responsibility for building security. Closes the library on Fridays and has sole responsibility for the library on Saturdays. Has primary responsibility for hiring and scheduling student assistants as well as student budget and timecards; prepares media equipment for delivery to classrooms and patron pick-up; and participates in departmental meetings.

Essential Duties and Responsibilities
Open, close, and secure the building on Saturdays as the only Access Services staff person on duty
Coordinate the hiring and interviewing of student assistants with the Student Employment Office
Schedule student workers and monitor time cards and payroll
Train, supervise, and evaluate 2-4 student assistants every semester.
Assist patrons with checking library materials in and out, photocopier questions, directional questions, and other customer service duties.
Explain and demonstrate proper use of library media equipment to patrons, check out equipment using proper protocols.
Communicate library policies and procedures to all patrons.
Explain overdue fines and fees and any other billing issues.
Explain and enforce the library’s code of conduct.
Complete Building Liaison training with the university’s Safety Department.
Responsible for implementing the library’s emergency plans during emergency situations or drills.
Assist in maintaining the workflow of the department.
Collaborate with other Access Services Technicians to complete tasks as needed.
Participate in departmental, library, and university-wide meetings, training, and events as schedule permits.
Participate on library-wide committees and with strategic planning as schedule permits.
Close and secure the building on Friday evenings.
Open, close, and secure the building as needed for other shifts.
Work at least one overnight shift twice per year during fall and spring final exams.

Qualifications

Experience in front-line, public-facing service, preferably in a library environment
Excellent customer service skills and attitude
Ability to work independently after initial training and exercise judgment when applying rules and procedures
Excellent communication skills and the ability to explain and implement policies and procedures
Supervisory experience
Good time management skills
Experience handling security issues
Working knowledge of Microsoft office
High school diploma or equivalent
Some college preferred

To apply, please visit our careers site at http://careers.erau.edu, requisition #190704. Be sure to attach an up-to-date resume and a cover letter outlining your interest in and qualifications for this position to the online application.


 
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Contact Information

 
Please see the job description for contact details
pertaining to this university job announcement.

 

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