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Job ID: 230790

ServiceNow Developer (7300U), Campus Applications & Data - 58338
University of California, Berkeley

Date Posted Feb. 15, 2024
Title ServiceNow Developer (7300U), Campus Applications & Data - 58338
University University of California, Berkeley
Berkeley, CA, United States
Department Berkeley IT
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

ServiceNow Developer (7300U), Campus Applications & Data - 58338

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:

  • We champion diversity.
  • We act with integrity.
  • We deliver.
  • We innovate.

Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

Position Overview:

This position is a part of the Enterprise Service Management (ESM / ServiceNow) Team in the Campus Applications & Data (CAD) unit in Berkeley IT. The ESM team supports a robust set of widely-used service management tools through the ServiceNow platform, and is entering an exciting time of investment in UC Berkeley's service management culture and capabilities.

We are looking for a skilled developer with demonstrated experience administering and developing in a complex platform, preferably ServiceNow. This person will work with clients, peers and subject matter experts to ensure that the configuration of and customizations to the ServiceNow platform adhere to the service designs, goals and strategy.

Application Review Date

The First Review Date for this job is: February 28, 2024


ServiceNow Development Activities:

  • Performs moderately complex and advanced applications programming techniques within ServiceNow using JavaScript, and one or more of the following: PrototypeJS, Angular, React.
  • Code programs of moderate complexity using multiple JavaScript libraries, including creating new scripts, libraries, and applications.
  • Performs maintenance on existing code and develops new code.
  • Optimizes code for query performance, understands inherent ServiceNow database structures and their impact on design and understands data types and their impact on design.
  • Develops and executes moderately complex test plans to validate code.
  • Able to understand and develop automated tests and how to engage with Quality Assurance (QA) management, test coverage, and testing of code.
  • Engages in continuous professional development and training.


  • Designs, implements and validates access controls to protect data while enabling user interactions.
  • Engineers solutions to business problems including deriving logical processes on technical platforms.
  • Engages in performance/integration testing, business and technical analysis, data analysis, and data modeling.
  • Designs effective user system interfaces (including forms, UI elements, and reports) and business application prototypes in collaboration with analysts and stakeholders.
  • Designs, develops, modifies, and evaluates programs for functional areas that are moderately complex and have broad, campus-wide impact.
  • Takes business requirements - including business processes and existing applications - and assists in developing conversion and implementation plans to move the customer to ServiceNow.
  • Regularly participates in the analysis of existing programs or works to formulate logic for new and existing systems, devises logic procedures, prepares flowchart diagrams, performs coding, and tests/debugs programs.

Database and Reporting:

  • Initiates, develops, designs and uses moderately complex data, fields, and tables.
  • Retrieves necessary elements through SQL or JavaScript.
  • Develops reports and dashboards in accordance with user requirements and platform standards.

System Administration:

  • Performs moderately complex system administrative duties on ServiceNow instances.

Documentation and Training:

  • Collaborates on creating documentation of the implementation of the ServiceNow system and programming practices.
  • Assists in training users in the use of ServiceNow and related systems, such as Tableau.
  • Engages in continuous professional development and training

Required Qualifications

  • Knowledge of application development processes (Agile Scrum, Waterfall)
  • At least 2 years of ServiceNow application programming and administration experience, and knowledge of JavaScript, HTML, CSS, and object oriented programming concepts.
  • Strong interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
  • Must be able to communicate technical information in a clear and concise manner.
  • Must be self-motivated, work independently and as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills.
  • Demonstrated commitment to the advancement of diversity, equity, inclusion, belonging, justice, and accessibility.
  • Completed ServiceNow Admin and Developer training.
  • Completed ITIL or Service Management Training

Preferred Qualifications

  • Experience with advanced JavaScript programming, including React and/or AngularJS.
  • Experience with other programming languages, particularly Python and/or Ruby.
  • Familiarity with Service Management practices such as Incident Management, Change management, Problem Management, HR Service Management, Customer Service management, Chargeback Service Management, Service Catalog, Knowledge Management, CDSM, and/or CMDB.
  • Experience with RESTful interfaces and API development and maintenance.
  • Experience with ServiceNow App Engine Studio & application development.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $86,500.00 - $115,000.00.

  • This is a 100% full-time (40 hours per week), career position that is eligible for full UC benefits.
  • This position is exempt and paid monthly.
  • This position is eligible for flexible and full-remote work (telecommuting) based on candidate availability and business needs.

How to Apply

To apply, please submit your resume and cover letter.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.

Referral Source Info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

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