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Overview

Multimedia Support Specialist – Temporary Position

• Do you love event support and video production?
• Do you have experience in AV system installations or Hotel/Conference Center AV setup/operation?
• Are you comfortable with remotely monitoring AV devices for system status and health?
• Do you want to help develop intuitive user interfaces for real-world devices?
• Are you interested in learning to incorporate new teaching methods and devices into existing spaces?

Join our A/V Team

Our A/V team is out in the community every day, getting to know the faculty, staff, and students as they support the diverse needs that make Tufts a great place to work! If you are passionate about providing great service, want to work with a group of talented people, and you'd like to get some experience at a top research university, check out this listing and apply today!

This is a temporary position and will be working through Tufts Temps (agency).

Duration: Immediately through June 2023

Location: On-site, Medford based

Hours: 11am – 8pm

What You'll Do

The Multimedia Support Specialist plays an important role providing superior technical audio-visual support, service, consultation and maintenance to all members of the Tufts University community, across of suite of services, including:

• Classroom and lab technology
• Digital and analog audiovisual/multimedia systems and services
• Event and meeting space technology and general live event assistance
• Event planning, coordination, and support
• Conferencing and collaboration services (e.g. video, web, and teleconferencing)
• Videography and streaming services
• Lecture and content capture services

Responsibilities include:

• Provides technical support for multimedia presentations that take place in a multitude of locations on campus (classrooms, meetings, conferences, etc.) and facility rentals
• Advises and trains faculty, students and staff on the effective use of multimedia systems
• Furnishing Tier 2 frontline support for end user desktop (Windows and Mac), software, and other technology services
• Creating and updating both end-user facing and internal technical documentation
• Participating in periodic project work to implement upgrades to spaces, as well as deploy new and enhanced multimedia services to the Tufts community

What We're Looking For

Basic Requirements:

• Knowledge and skills that are typically acquired through a High School diploma or GED and 3 years of experience in the direct delivery of IT and audiovisual/multimedia support services
• Experience with audiovisual ecosystems; classrooms, lecture halls, conference rooms
• A thorough understanding of audio/video signal routing
• Demonstrated experience reading and understanding AV schematics and renderings
• Ability to troubleshoot effectively in a fast-paced environment
• Proficiency with both Mac and Windows operating systems
• Excellent organizational, time management, and communication skills
• Ability to work with a variety of users and expertise promoting a customer service-oriented attitude
• Knowledge of the current AV industry and commercial AV technologies
• Valid driver’s license