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Job ID: 181779

Financial Aid Counselor, FASO Financial Aid Operations (4527U) - 30153
University of California, Berkeley

Date Posted Mar. 18, 2022
Title Financial Aid Counselor, FASO Financial Aid Operations (4527U) - 30153
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Financial Aid

Financial Aid Counselor, FASO Financial Aid Operations (4527U) - 30153

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The mission of the UC Berkeley Financial Aid and Scholarships Office is to provide students access to an excellent education. Through strategic partnerships and rigorous planning, our dedicated staff:
  • Offer innovative aid programs to make higher education affordable
  • Help students and parents navigate financial aid processes
  • Counsel students so they understand their options and feel empowered to make the best choices to manage their financial lives
  • Advocate on behalf of students
  • Teach students about financial literacy
  • Collaborate to help build upon a comprehensive, holistic culture of care that transforms the student experience and helps us recruit, retain, and graduate students and prepare them for success in life
  • Continue efforts in fostering a sense of community by encouraging alumni and donors to connect with the university and give the gift of access to the next generation of students

Application Review Date

The First Review Date for this job is: February 11, 2022.

  • Analyzes a variety of factors (financial data, family circumstances, social background, academic status, educational goals) and applies knowledge of federal, state, University, and outside agency laws, regulations, and policies to determine students' eligibility for various types of financial aid.
  • Identifies available resources and unmet needs to determine appropriate allocation of aid awards for individual students.
  • Provides in-depth advising in person and via phone and email, and provides individual counseling on non-routine, sensitive aid issues.
  • Exercises professional judgment to authorize changes in financial aid award.
  • Analyzes exception reports of students whose aid packages could not be handled by automated programming and determines action needed to resolve issues and complete students' aid allocations.
  • Reconciles student data from multiple sources. Identifies and resolves mismatches and errors.
  • Coordinates, implements, evaluates, and reports on the special programs and projects as assigned.
  • Examples of such programs and projects include, but are not limited to: UCB Summer Session Program, Travel Abroad Programs, Return to Title IV, Athletics.

  • Consults with program offices and other UC departments on procedural issues or individual student's eligibility, and provides clarification on financial aid policies to these departments.
  • Interprets regulations and develops or recommends procedures to ensure compliance and accurate aid delivery. Identifies and tests annual programming changes needed to implement new aid year changes related to programming for financial aid programs.
  • Analyzes reports to resolve eligibility problems.
  • Coordinates with other UC departments to implement and evaluate student-focused activities, programs, and services.
  • Advises departments on existing financial aid procedures, resources, and options available.
  • Recommends changes in financial aid policy or procedures to benefit specific student groups, such as Transfer students, Reentry students, Disabled Student Program, Student Parent Program, Cal Independent Student Network, Incentive Awards Program, etc.
  • Develops a professional development plan and participates in development activities, such as attending classes, joining organizations, working on special projects, and serving on departmental or campus-wide committees, in order to enhance expertise in job areas.

Required Qualifications
  • Working knowledge of policies, regulations, and practices for awarding financial aid.
  • Specialized knowledge of or ability to learn UCB programs for students in specific demographic groups.
  • Specialized knowledge of or ability to learn the UCB special programs, including but not limited to: Summer Session, study abroad, Return of Title IV, Athletics.
  • Working knowledge of or ability to learn university policies, processes, and procedures related to student registration, aid awards, and payments.
  • Working knowledge of advising and counseling techniques.
  • Ability to interpret policies and develop procedures to ensure compliance.
  • Problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
  • Ability to calculate financial aid with attention to detail and accuracy.
  • Organizational skills and ability to prioritize work and meet deadlines.
  • Written and verbal communication skills.
  • Active listening skills.
  • Customer service orientation.
  • Ability to assess processes and implement improvements.
  • Interpersonal skills.
  • Proficiency with applications in common office suites, such as Microsoft Word, Excel, and Access, as well as internet and email applications.
  • Working knowledge of or ability to learn common University-specific computer application programs.
  • Experience using complex databases.
  • Ability to define specifications for database programming.

  • Bachelor's degree in related area and/or equivalent experience/training

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Other Information

We are hiring for 2 full-time, career positions. These positions are eligible for full UC benefits.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

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