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Job ID: 133322

Student Services Director (4579U) - 2705 - 2705
University of California Berkeley

Date Posted Nov. 11, 2019
Title Student Services Director (4579U) - 2705 - 2705
University University of California Berkeley
Berkeley, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Student Services

Student Services Director (4579U) - 2705 - 2705

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: November 21, 2019

Departmental Overview

The Department of History is one of the largest and most distinguished units in UC Berkeley's College of Letters and Science. The Department's faculty ranges across virtually all of the major geographical and chronological fields recognized by the discipline.

Individual members of the Department have often carried major responsibility within the Campus's administration. The Department also enjoys a reputation for excellence in both undergraduate and graduate teaching. Many of its members have won teaching awards in recent years. The Department's baccalaureate and doctoral alumni have gone on to a variety of successful careers, including in research, education, the service professions, business, and public affairs.


Student Services Management:

Program Planning and Management:
  • Provides direction for administration and operation of the department's student services unit, including graduate and undergraduate programs.
  • Has broad authority and oversight responsibility in related matters, including academic advising, career counseling, recruitment, admissions, financial aid, the evaluation and awarding of fellowships and block grant funds, student orientations and events (e.g., commencement, Visit Day, Golden Bear Orientation, CalDay, etc.), curriculum planning and scheduling, book ordering, enrollment management, ASE assignments, and other related programs.
  • Leads analysis and strategic planning efforts, and recommends and initiates changes to the program to provide better service to management, faculty, and students.
  • Develops and modifies methods of advising to integrate University and department directives within student services and promote student academic success.
  • Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services.
  • Works with Chair, Vice Chairs, and Director of Administration on long-range planning and analysis in support of the administrative and programmatic goals for the Department and the College.
  • Provides support to graduate student representatives, including History Graduate Association members, Graduate Spaces Coordinator, and Grad Space Committee members.
  • Monitors and reports concerns related to student designated departmental space.
  • Oversee managed personnel and work with department Event Coordinator in planning and coordinating department events and programs related to student services, including the annual commencement ceremony.
  • Represents the student services unit to the campus community and relevant external constituencies, and serves as the primary department administrative representative on all matters related to student services.

Supervision and Staff Management:
  • Actively promotes professionalism, career development, and facilitates a collaborative, team approach within the student services unit.
  • Provides direction to professional student service staff on the more complex issues encountered and ensures advisors are upholding college, university and department policies and following appropriate procedures.
  • Sets priorities for the unit, monitors work flow, and evaluates performance.
  • Ensures effective cross-training and reallocates responsibilities and tasks as needed.
  • Communicates regularly with staff to ensure implementation of team initiatives and projects.
  • Trains staff on new and established policies and procedures.
  • Recognizes issues that have campus impact or future implications and directs managed employees accordingly.
  • Collaborates with Director of Administration to meet the permanent and temporary staffing needs of student services unit, and collaborates with department HR to develop job descriptions and recruit as needed.
  • Actively partners on decisions regarding performance, salary actions, hiring decisions and other human resources related issues of managed staff.
  • Recommends employees for promotion/reclassification, and provides nominations for staff awards.

Academic Program Management:

Program Policy Development & Enforcement:
  • Interprets complex and changing university, campus, and college student services requirements and policies, and analyzes impact of changes on department.
  • In consultation with the Chair, Vice Chairs, and Director of Administration, directs and oversees the implementation of all policies within student services.
  • Ensures departmental compliance with federal, state, college and university laws/regulations as they apply to all aspects of undergraduate majors and graduate students.
  • Ensures compliance checks are conducted on a periodic basis, and takes pro-active corrective action as needed.
  • Serves as primary advisor to faculty and staff on department and college policies and procedures related to student services.
  • Coordinates orientation and training regarding student services policies and practices for new department faculty.
  • Involved in History 375 and other forms of GSI preparation for instruction.
  • Effectively balances dual role of student advocate and department representative, promoting student success while enforcing policies that protect the integrity of the History degrees.
  • Reviews exceptions to departmental student services policies related to a range of topics (e.g. admissions, transfer credit) to ensure consistent practice and precedent-setting actions.
  • Maintains a strict code of confidentiality, and ensures departmental compliance of the Family Education Right to Privacy Act (FERPA).
  • Oversee the production of communications materials, including writing and editing hard copy and web-based materials when appropriate.
  • Materials include undergraduate and graduate handbooks, brochures, informational handouts and guidelines, relating to History student programs.

Financial Oversight/Administration:
  • Responsible for providing projections and recommendations for Temporary Academic Staff (TAS) budget requests, totaling over $3 million per year.
  • Provides analysis of these resources throughout the year to ensure maximum efficiency of utilization and appropriate allocation.
  • Oversees programming of Summer Sessions, with focus on managing profit and developing new opportunities for funding sources through expanded offerings.
  • Works with graduate advising and admissions staff to oversee yearly budget of graduate student fellowships (University Block Grant and departmental endowment funds).
  • Supervises internal and external fellowship competitions and allocation process for new and continuing students.
  • Oversees tracking of award histories and monitors all student-services-related funds throughout the year.

Curriculum Planning:
  • Serves as an active member of the department's curriculum committee. In consultation with the Vice Chair, applies knowledge of department degree requirements and enrollment trends to recommend courses to be taught.
  • Supports recruitment of lecturers as necessary; makes recommendations to Vice Chair regarding appointments.
  • Tracks individual faculty course plans and reports to Vice Chair regarding departmental teaching expectations.
  • Provides information to faculty and visiting instructors about scheduling procedures, practices, and enrollment needs.
  • Ensures planned schedule for any given year is within the total TAS budget, which involves on-going tracking and in-depth analysis of costs associated with ASE's, visitors, and adjuncts.
  • Directs staff who coordinate submission of various curriculum-rated procedures including the submission of course approval requests to the Committee on Course Instruction (COCI) of the Academic Senate when the department proposes additions, changes, or withdrawals of courses, utilizing extensive knowledge of course content, facilitates new course approval and curriculum revisions as needed and ensures course catalog is updated accordingly.

Academic Advising:
  • Serves as the primary advising resource for department faculty and staff in relation to complex problems involving graduate and undergraduate students.
  • As a back-up advisor, handles direct student cases on a limited, as-necessary basis.
  • Provides direction and guidance to faculty on issues of academic misconduct and grievances.
  • Applies advanced academic advising concepts and experience to navigate intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises.
  • Evaluates student petitions for exceptions to departmental/college requirements.
  • Acts as liaison among students, faculty, other departments and college and campus administrations in both daily operations and highly sensitive advising situations.
  • Leads the planning and delivery of departmental student affairs workshops and presentations.
  • Develops and implements services to enhance department's outreach to underrepresented students.

Professional Development:
  • Maintains and updates working knowledge of student affairs administration by participating in campus organizations, networking with peers, and attending professional association meetings.
  • Takes appropriate classes in supervisory/management or student affairs-related topics.
  • Keeps current with national trends related to both graduate and undergraduate academic advising as well as best practices in student affairs administration.

Required Qualifications
  • Advanced knowledge of advising and counseling techniques and demonstrated successful experience advising faculty, staff, and students on complex student affairs policies, both at the graduate and undergraduate level.
  • Advanced knowledge and experience with department, college and campus degree requirements as well as polices and procedures related to student services such as code of conduct, HEERA, FERPA, Graduate Division and L & S policies and procedures.
  • Ability to interpret and implement new and established policies to ensure department compliance.
  • Knowledge of and/or ability to learn common University-specific online systems including Student Information System (SIS) and CalAnswers.
  • Excellent computer skills in MS Office Suite (especially Word and Excel), Box, and campus Google tools (bMail, BCal, drive, forms).
  • Ability to collect, analyze, and manipulate data to support program initiatives and goals.
  • In-depth understanding of student information systems required. Experience working with relational databases, and/or Excel pivot tables ideal.
  • Knowledge of and/or ability to learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Outstanding organizational, analytical, planning, and project management skills.
  • Ability in problem identification, reasoning, and ability to develop original ideas to solve problems and influence change.
  • Effective budget and financial management skills.
  • Working knowledge of and/or ability to learn the university accounting system and procedures and campus Financial Aid Office policies.
  • General knowledge of the field of History, especially as it relates to post-degree employment opportunities and practices.
  • Excellent verbal, written communication and interpersonal skills.
  • Multicultural competencies;
  • Ability to work with diverse populations.
  • Effective written communication skills to prepare a variety of correspondence, including documentation of policies and procedures, training documents, and electronic forms and surveys;
  • Experience in report writing and analysis.
  • Political acumen and ability to maintain strict confidentiality.
  • At least five years of progressively responsible experience in undergraduate and/or graduate student services, or a combination of education and relevant experience.
  • Proven record of providing outstanding customer service
  • Demonstrated leadership and supervision experience.

  • Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit


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