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Job ID: 124323

Program Assistant, Computer Services (Help Desk Analyst)
Kean University

Date Posted Jun. 11, 2019
Title Program Assistant, Computer Services (Help Desk Analyst)
University Kean University
Union, NJ, United States
Department Office of Computer and Information Services
Application Deadline Open until filled
Position Start Date Available Immediately
  • Classified Staff
    Professional Staff
    Other Administrative Categories
  • Information Technology
Under the supervision of the Managing Assistant Director of Helpdesk and IT Operations, the Program Assistant is responsible for performing basic professional functions including, but not limited to: providing technical support for day-to-day issues reported to the University’s Help Desk; serving as a liaison and primary tech support for all initial Help Desk inquiries; maintaining a record of support calls via email/phone; documenting solutions in the call tracking system; and performing additional duties as required. This position is based at the Union, NJ campus but supports remote campuses in New Jersey and in Wenzhou, China.

Qualifications: Graduation from an accredited college with a Bachelor’s degree is required. Applicants who do not possess the required education may substitute experience on a year for year basis. Applicants who possess an Associate’s degree may substitute two (2) years of position-related experience for the remaining two (2) years of education. Preferred qualifications include a Bachelor’s degree in IT, Computer Science or a related field; experience with Active Directory; and knowledge of higher education software packages including, but not limited to: Ellucian Colleague, Blackboard Learn, TurnItIn and Google-G Suite for Higher Education. A+, Network+ and/or Microsoft Certifications are a plus.

The selected candidate will be required to pass a four (4) month Working Test Period to become eligible for a regular appointment.

Application: Please send cover letter and resume to: Office of Human Resources, Recruitment Unit, Kean University, via email to Candidacy review begins immediately and continues until appointment is made. Official transcripts for all degrees are required prior to appointment.

  • Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

  • Recruitment Unit
    Office of Human Resources
    Kean University
    1000 Morris Avenue
    Union, NJ 07083


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