Rhode Island School of Design (RISD), the country’s preeminent art and design school, located in historic Providence, RI, is seeking an Associate Director to join its Student Financial Services Department.
The Associate Director oversees and manages the day-to-day aspects of customer and student service in the Office of Student Financial Services. Responsible for developing, recommending and implementing, as approved, all student service and communication policies and procedures. Counsels students and families in student account information, financial aid, educational funding and financing. Ensures best practices in student communication and customer service. Manages student collection policies and procedures and make recommendations to the Director of Student Accounts to minimize past due accounts. Ensure compliance with federal and state regulations. Sets up and test the student ERP system as directed by Director, Student Accounts. Provides input to the Director of Financial Aid and Director of Student Accounts to ensure the implementation of a service centered office model.