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Job ID: 124162

IT Application Administrator
University of San Francisco

Date Posted Jun. 6, 2019
Title IT Application Administrator
University University of San Francisco
San Francisco, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

IT Application Administrator

University of San Francisco


USF Hilltop Campus

Job Title:
IT Application Administrator

Job Summary:
The University of San Francisco seeks a team-oriented individual to join the Application Services team as an IT Applications Administrator. This is a full-time position, reporting to the Associate Director of Application Programming. The primary responsibility of the IT Applications Administrator will be to install, implement, administer and maintain a portfolio of IT software applications, which support the various needs and functions of University departments and colleges. Maintenance would include monitoring, troubleshooting and fixing the issues that arise, contacting and escalating to software vendors as deemed appropriate. It will also include performing enhancements and upgrades as and when needed.

Full Job Description:
Job Responsibilities
  • Provide configuration, implementation maintenance and support of the eProcurement application including integration with the Ellucian Banner Enterprise Resource Planning (ERP) administrative system.
  • Serve as a technical expert in a team supporting University-hosted and potentially cloud-based IT applications such as DegreeWorks, StarRez, Micros, Titanium, Canvas LMS, and others.
  • Follow best practices toward the installation, implementation, and maintenance of IT software.
  • Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution.
  • Coordinate with Database Administrators and Programming staff regarding data integration and data access.
  • Monitor applications and take corrective action to prevent or minimize system down time.
  • Perform enhancements and upgrades to the applications as when needed to meet the business needs.
  • Adhere to change control and release/configuration management standards, policies and procedures.
  • Create system diagrams and workflows, user documentation and train personnel on new applications software.
  • Become escalation point for user support inquiries and problems.
  • Manage the security access setup and matrix of the supported applications, and coordinate with the Information Security Officer (ISO) for incidents and audits.
  • Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP).
  • Collaborate on special projects with departmental peers and colleagues.
  • Keep current with technology changes and attend appropriate assigned training.
  • Perform other relevant duties as assigned.

Minimum Qualifications
  • Bachelor's degree from an accredited four-year college or university with a technical focus (preferably Computer Science or Information Systems)
  • 2 to 3 years of experience in a related job field supporting departmental and enterprise applications.
  • Experience working with Cloud Services and Applications
  • Experience working with Windows environment
  • Experience working with SQL and relational databases such as Oracle, SQLServer, or MySQL.
  • General Unix or Linux experience, incl. shell scripts
  • Strong multi-tasking and prioritization skills.
  • Strong analytical and problem solving skills.

Additional Knowledge, Skills, and Abilities
  • Understanding of N-tier architecture.
  • Understanding of data integration and web services.
  • Strong organizational skills and detail oriented.
  • Customer and team oriented.
  • Ability to work off-hours to resolve application issues or problems.
  • Experience using troubleshooting techniques to resolve application related problems.
  • Need to ensure availability, dependability, and reliability of assigned applications.
  • Observe confidentiality of work related information and materials
  • Prioritize and deliver solutions in a timely manner, under pressure and with shifting priorities.
  • Comfortable presenting technical concepts to peers.

Full time

Pay Rate:

To apply, visit

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to Change the World From Here. For more information, visit


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