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Overview

The University Bursar's Office has oversight of all financial records and transactions for all current and former students. The Office is responsible for timely and accurate billing, collection and accounting for all student related revenues, payments and receivables; receipt of all student loan disbursements and issuance of student refund checks in compliance with Title IV Cash Management regulations; maintenance of student receivables and bad debt reserves at predetermined levels of acceptability. The Bursar's Office establishes, maintains and publishes student financial policy; reconciles all related P/S accounts; manages MBTA monthly and semester pass programs; processes departmental cash receipts, petty cash payments, and research study vouchers. The University Bursar's Office is committed to providing a high level of customer service for student, parent and staff customers in executing the above responsibilities.

What You'll Do

The Associate Bursar works independently to provide billing, account reconciliation, receivable management, and administration of payment and refunding systems for the Bursar’s Office. The position manages cashiering services and staff and provides functional expertise for complex customer service-related billing questions. The Associate Bursar collaborates on projects, implementation, and testing of Bursar processes and provides guidance to constituent offices.

Essential Functions:

• Create and review weekly student billing production for the Medford and SMFA campuses
• Oversee student refund processing and validate account credits and unclaimed property
• Audit tuition calculation jobs and liaise with Financial Aid and Registrar Offices to provide accuracy
• Manage receivables and work in concert with Student Service nodes (Registrar, Financial Aid, Deans Offices) to coordinate student case management
• Provide functional expertise on vendor systems and services, including tuition payment plans, international payment exchanges, banking, cashiering, tuition insurance plans, MBTA pass purchases
• Supervise and mentor the Medford Bursar Representative position
• Provide backup to the University Bursar and the Associate Bursar for System and Programs
• Participate and attend special project and collaborative billing team meetings with Tufts Technology Services and other constituent offices
• Reconcile accounting suspense issues and create monthly General Ledger journal entries and provide support for financial audits
• Provide expert customer service to second-tier questions and requests

What We're Looking For

Basic Requirements:

• Knowledge and experience typically acquired by a Bachelor’s degree (5+ years of extensive functional knowledge in student financials can be substituted).
• 3 years of experience.
• Microsoft Office with a strong understanding of Excel.
• Experience with relational databases and report writing.  
• Good written and verbal communication skills.
• Strong customer service skills.

Preferred Qualifications:

• Master’s degree preferred.
• 3 to 5 years’ experience in higher education preferred.
• Experience with creating and updating websites.
• Experience with Crystal reporting, Access, and database programs strongly recommended.
• Knowledge of ERP Software, particularly Oracle/PeopleSoft for Higher Education preferred.
• Accounting background.

Pay Range

Minimum $62,200.00, Midpoint $77,750.00, Maximum $93,300.00
 

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.