TEMPORARY Police Communications Dispatcher (Part-Time)
District Operations - Fresno, CA
Under general supervision, receives, evaluates severity and prioritizes emergency and non-emergency calls for service; dispatches appropriate first responders or transfers calls to appropriate agency; monitors surveillance and alarm systems; coordinates with officers and other agencies during in-progress calls and regional incidents; provides front-counter and general clerical support; and performs related duties as assigned.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Operates radio and automated telephone and computer-aided dispatch (CAD) systems to receive and transmit routine and emergency calls from the public; evaluates, prioritizes and sequences incoming information and determines nature and priority of calls and/or transfers calls to the appropriate agency; dispatches police personnel and equipment to incidents according to established procedures.
- Maintains radio contact with police units on assignments; notifies other departments of needed support services; monitors radio frequencies for mutual aid; notifies other jurisdictions when coordination is needed; responds to field unit requests via radio or telephone for information; receives, enters and relays to field units situational information such as suspect descriptions, location updates and location of other responders.
- Performs vehicle, record and warrant checks and operates the California Law Enforcement Telecommunications System (CLETS) and accesses National Crime Information Service and Stolen Vehicle Systems.
- Monitors fire alarms, surveillance and other alarms for all District facilities and notifies appropriate District personnel.
- Provides front counter and general clerical support, including purchase requisitions and travel expense forms; processes live scan fingerprints and assigns key fobs to employees; maintains a variety of statistical logs, records and reports; data enters citations, police reports and calls for service; assists with department payroll processes and submission of human resources documents.
- Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
- Provides day-to-day guidance to student aides; monitors work for completeness and conformance with all legal/regulatory requirements/standards; provides information, instruction and training on work procedures and requirements.
- Provides assistance in the operation of the District's parking permit system; answers questions regarding the parking citation program and may collect payments.
- Performs related duties as assigned.
Skills and Abilities to:
- Computer-aided dispatch terminal, two-way radio, computerized mapping system and other computer programs used to research and obtain information.
- Proper operation and care of radio and telephone equipment and operational characteristics of emergency communication system equipment.
- Law enforcement codes, terminology, phonetic alphabet, procedures and practices.
- District campuses and regional geography, street names, locales and map usage.
- Operations, services and activities of a police department within a multi-campus community college district.
- Methods and procedures used in police records management activities and systems.
- Common student needs, issues and concerns applicable to area of assignment.
- Federal, state and local laws, policies and directives applicable to areas of responsibility including the Family Educational Right to Privacy Act (FERPA), Sexual Registrant, National Institute Management System (NIMS), and DOJ and FCC requirements.
- Standard office practices and procedures, including recordkeeping and filing.
- Customer service practices and telephone etiquette.
- Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
- Safety policies and safe work practices applicable to the assignment.
- Uses and operations of scanners, phone systems, computers and standard business software.
- Basic practices and procedures for providing work guidance to student aides.
EDUCATION AND EXPERIENCE
- Receive calls for emergency and non-emergency services, elicit information to assess situations from callers, many of whom are upset, distressed and not communicating clearly, and determine appropriate equipment and personnel to dispatch.
- Analyze situations as they occur and respond appropriately to ensure the protection of District employees, students, the public and police personnel.
- Operate and monitor a variety of communications equipment, including radio consoles, telephones and computer systems and related software.
- Broadcast clear, concise and specific instructions over the radio in a distinct, well-modulated voice.
- Simultaneously listen, enter key information quickly and accurately, and respond during difficult or traumatic situations.
- Sit for long periods of time, work rapidly under stress and exercise good judgment in emergency situations.
- Administer and explain the administration of emergency first aid.
- Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
- Communicate effectively, both orally and in writing.
- Understand and follow written and oral instructions.
- Operate a computer and use standard business software.
- Establish and maintain effective working relationships with all those encountered in the course of work.
Graduation from high school or GED equivalent, at least 18 years of age, and one year of clerical experience; or an equivalent combination of training and experience. Experience in law enforcement, emergency services or public safety dispatching is preferred.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
Enrollment in and successful completion of the California P.O.S.T Basic Public Safety
Dispatcher Course during the probationary period. P.O.S.T Certificate must be maintained as a condition of continued employment.
Successful completion of a POST-approved comprehensive background investigation is required, including a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk and stand; use hands to finger, handle, feel and operate objects, tools and controls; reach with hands and arms; perform repetitive movements of hands and wrists; and sit for extended periods in a restricted area. The employee is required to talk and hear in person and by telephone and radio. The employee is frequently required to lift up to 10 pounds.
Specific vision abilities required for this job include close vision, distance vision, use of both eyes, depth perception, color vision and the ability to adjust focus..
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; deals with constant interruptions and multiple concurrent tasks in high-stress situations; responds to life-threatening, emergency situations; carefully observes and interprets people, conditions and situations; and interacts with others encountered in the course of work, including frequent contact with District employees, students, the public and dissatisfied/abusive individuals.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works under typical office conditions subject to frequent interruptions and contact from outside the department; and intermittent exposure to individuals acting in a disagreeable fashion.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
All SCCCD employees will be required to be fully vaccinated for COVID-19 as a condition of employment. To learn more about this requirement, visit the Vaccine Mandate information page or go to scccd.edu.
Only the most qualified applicants will be invited to interview for the assignment.
To apply, visit https://www.schooljobs.com/careers/scccd/jobs/3470097/temporary-police-communications-dispatcher-part-time