Under the direction of the University Registrar, the Associate Director III assists in the management of the Office of the Registrar and is responsible for the administration of the University One Stop and Call Center. The Associate Director manages work operations and personnel for the One Stop and Call Center, including scheduling and coverage calendars for the unit; develops policies and procedures in accordance with university policies, goals and objectives; exemplifies and trains staff in the provision of excellent customer service; acts with the authority of the Director in his or her absence; and does related work as required.
The Associate Director is a key member of the enrollment services team who works in collaboration with other managers within the division to provide essential student support services and customer service excellence to prospective and current Kean University students, families and alumni. This position requires occasional travel to the Kean Ocean campus or Kean Skylands and a flexible schedule including evening and weekend hours.
This is not a remote position and requires physical presence on campus five days per week or as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence. The employee must have the ability to wear a face covering for the duration of the work day during the COVID pandemic or as determined by university protocol.
Qualifications: Bachelor’s degree from an accredited college and two years of professional experience in an institution of higher education in admissions, registrar, financial aid and/or a student services, customer service-based role is required. Master’s degree in a related field and five years of experience is preferred. Datatel/Ellucian software and retrieval experience is also preferred. Candidate must have experience in providing excellent customer service and excellent oral and written communication skills.
Application: Please send cover letter, resume and contact information for three professional references to: Ms. Rosa Cameli, Search Committee Chairperson, by email to firstname.lastname@example.org. Candidacy review begins immediately and continues until appointment is made. Official transcripts for all degrees and three current letters of recommendation are required prior to the starting date of employment.