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Job ID: 185519

Assistant Director of Technology and Innovation, IT Customer Service
University at Buffalo, The State University of New York

Date Posted May 12, 2022
Title Assistant Director of Technology and Innovation, IT Customer Service
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department IT Customer Service
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Information Technology

Position Summary
The Assistant Director of Technology and Innovation serves as a creative and dynamic technical leader in the development of customer-focused strategic and operational end user enterprise technology services and solutions. This highly visible role engages with customer stakeholders and distributed IT partners to define service delivery through technology innovation, standards, process improvement, and customer feedback.

As the Assistant Director, you will assist with setting direction and providing leadership for central customer facing technical teams related to endpoint device management, applications administration, and AV services.

In this role you will:
Oversee operational support services, drive technology innovation, manage projects and technical staff.
Proactively manage workload while ensuring service delivery is consistently meeting or exceeding service level expectations
Ensure the timely delivery of technology lifecycle replacement and budget for supported endpoints and AV.
Manage related vendor relationships.
Seek and provide technical training opportunities to the campus community to demonstrate the value of technology and digital transformation.

About UBIT:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Outstanding Benefits:
In addition to professional growth opportunities, UBIT staff have access to benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal, and academic to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About UB
The University at Buffalo (UB) is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
Bachelor’s degree with 5 years of technical managerial experience OR master’s degree or professional certification with 3 years of experience. Equivalent combination of education and experience will be considered.
Preferred Qualifications
Technical managerial experience in a higher education environment
Customer-focused technical management
Technical project management

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