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Job ID: 127552

Audio Visual Support Specialist
Embry-Riddle Aeronautical University


Date Posted Aug. 13, 2019
Title Audio Visual Support Specialist
University Embry-Riddle Aeronautical University
Prescott, AZ, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Classified Staff
  • Information Technology
 
 

Responsible for coordinating and providing audiovisual technical support and equipment to campus venues. Provides direct technical expertise and support for audiovisual and lighting technologies and requirements to meet requestors’ expectations, and delivers equipment at university venues, large public facilities, both on and off campus. Provides stage management for the DLC auditorium.

50% – Responsible for Coordinating and Providing Audiovisual Technical Support and Equipment to Campus Venues:

Provides technical expertise and delivers equipment at campus-wide activities, functions, and university events on and off campus throughout the year, 7 days/week and evenings, including graduation activities, orientation programs, administrative functions, student activities, college entertainers, student clubs and organizations, summer programs, athletic events, guest lectures, and conferences.
Completes work orders for audiovisual media equipment and technicians; anticipates needs and interviews requestors to determine their actual requirements; and follows up to evaluate requestor satisfaction. Addresses complaints.
Schedules media technician student employees to ensure audiovisual technical support is provided and equipment is delivered to clientele. ยท Supervises 10-15 media event student employees including hiring, training, evaluating performance, and verifying time sheets. Maintains up-to-date student employee policy and procedures manual.
Responsible for the operation of audiovisual equipment in numerous venues, including the Activity Center, Eagle Gym, Student Union, Amphitheaters, Chapel, Sports Venues, Lower Fields, and DLC auditorium.
Maintains proactive communication and develops partnerships with Administration, Summer Programs, Athletics, Contracts Office, Student Engagement and campus committees to deliver technical support and equipment.
Submits invoices to Summer Programs for media technician student employee hours worked for outside group events.
Responsible for recording classes, events, presentations, guest lectures, and special productions. Uploads Capstone content to video sharing platform. Applies copyright and public performance rights contractual agreements.
Provides duplication and editing of recordings. Produces multiple copies for preservation or distribution.
Serves as liaison with Information Technology Department to support the hardware and software infrastructure of event venues to resolve technology issues.

30% – Provides Stage Management for the DLC Auditorium and Other Campus Large Venues:

Communicates with requestors to meet the expectations of the performance or event and the requirements of contracts.
Operates and supervises the use of all sound and light systems in the auditorium including DLC control booth. Provides specialized stage lighting, booth sound system, and projection effects.
Trains media student technicians in the use of the audio, video, and lighting systems.
Schedules media student technicians to operate auditorium systems of events.
Submits documentation and recommendations about necessary repairs and upgrades for auditorium equipment.

10% – Maintains Inventory Control and Delivery of Media/Audiovisual Equipment on Campus:

Provides regular preventive maintenance checks to ensure equipment and projectors are operational. Troubleshoots and repairs minor malfunctions.
Maintains up-to-date inventory of media equipment. Establishes a refresh schedule.
Researches the marketplace for current equipment. Selects products and negotiates cost models with vendors
10% – Provides Managerial Oversight for Media Operations:

Prepares and submits media budget requests and justifications.
Collects, compiles, and analyzes statistical data for number of events, usage, and technician hours by department or organization. Provides data for Annual Reports, monthly and periodic reviews to fulfill needs for strategic planning, assessment, accreditation requirements, and institutional and federal surveys.
Must be on call 24/7 to assure that critical and essential support is provided as requested at numerous venues.
Serves on campus committees. Collaborates in and contributes to meetings, committees, and special projects.
Maintains current knowledge in the latest developments in audiovisual media.

Qualifications

Bachelor’s degree. Area of study: Educational Media or equivalent combination of education and experience. CTS certification helpful.

Required skills, knowledge, abilities:

1. Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access,

Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.

2. Adaptability: Ability to work in an environment with numerous interruptions while continuing to carry on work priorities and responsibilities. Demonstrates flexibility and adaptability in implementing change. Willingness to learn new ways to accomplish work

activities and objectives.

3. Communication: Excellent interpersonal and communication skills, oral, written, public speaking and in listening and transmitting ideas in a service environment. Excellent grammatical and spelling skills.

4. Creativity and Innovation: Initiative to seek challenges and to create new opportunities. Generates valuable ideas. Self-directed.

5. Customer Service: Ability to interact positively with faculty, students, staff and general public with strong commitment to outstanding public and customer service. Ability to maintain composure in highly public venues.

6. Experience: Minimum of 3-5 years’ experience in academic institution with significant experience with multimedia technologies.

7. Knowledge: Knowledge of implementing media operations, systems, and procedures. Ability to troubleshoot computer systems. Knowledge of Copyright Law. Knowledge of Safety and Emergency Preparedness and Recovery procedures.

8. Learning: Committed to lifelong learning and personal career planning.

9. Money handling skills: Ability to handle checks and cash for graduation recordings.

10. Negotiation and problem solving skills: Uses negotiation and diplomacy skills in problem solving and decision-making. Identifies conflicts and disagreements directly. Resolves them collaboratively. Seeks consensus.

11. Organizational Judgment: Decision making ability to independently use sound judgment and tact.

12. Professionalism: Conducts oneself as an emissary in a personable and committed manner, demonstrating respect of the position, fellow colleagues, departmental integrity and the university’s best interests. Works cooperatively and collegially with diverse members.

of the campus community. Ability to maintain confidential information.

13. Project Management skills: Ability to establish systematic course of action. Determines priorities, utilizes resources, and executes timelines.

14. Supervisory skills: Sets high performance standards. Strives to develop competencies of others including coaching and taking corrective action. Organizes, assigns, and reviews the work of others.

15. Teamwork: Ability to work in a team environment of mutual respect, trust, and cooperative working relationships with others. Ability to support IT Core Values by focusing on improvements, believing in our team, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.

16. Technical Skills: Ability to operate media equipment, camcorders, digital cameras, data projectors, analog and digital video editing and production equipment, CD recording, stage lighting and PA sound systems and other peripheral devices. Ability to operate video conference equipment. Ability to operate calculator, printer, photocopy, and fax machine.

17. Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.


 
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