The University at Buffalo Police Department seeks an Instructional Support Associate to provide support to the Instructional Support Specialist and Equipment Specialist.
This position supports the diverse technology infrastructure within the University Police Department as well as the expanding University wide security camera system. The candidate will be required to be actively involved in all aspects of University Police technical operations. Candidates must possess a solid background in IT customer support and will be expected to work in a highly effective manner in areas concerning both day-to-day operations as well as on both short-term and long-term projects. Candidate will be a self-starter capable of producing results working both individually and in a team environment.
These duties will include but are not limited to the following items:
Assist the lead technical specialist in the implementation, maintenance and support of all technology-based needs of the University Police department including both hardware and software platforms
Assist with the installation and support of complex security systems for the university on the North, South and Downtown campuses, including bid specifications, cost estimates and system implementation
Provide on-going support for the campus security camera systems. Monitor the campus security camera system to ensure proper functionality of security cameras. Coordinate repair, replacement and upgrades of all campus security cameras
Assist the lead technical specialist in the maintenance and oversight of the UB Blue Light Emergency phone system
Assist with the maintenance and support of all University Police servers, workstations, tablets, radio, VoIP and analog phone components and their related systems at all departmental locations on the North, South and Downtown campus locations
Provide application training and support for University Police staff. Applications include both commercial products (e.g. Microsoft Office Suite, Adobe products, etc.) as well as systems specific to University Police and Law Enforcement Agencies
Assist with the maintenance of the University Police vehicle fleet to include in-car electronics, emergency lighting, mobile radios and in-car tablets
Ensure all University Police systems are fully operational and that any loss of service is restored in a timely and efficient manner
Normal work hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Specific hours will be determined and flexible work arrangements are supported. However, all duties listed above occur in a 24/7/365 environment. Therefore, as part of your professional obligation working extended hours, weekends, holidays and varied hours may occasionally be required. Candidate is expected to be available on-call outside of normal work hours. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
