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Position Summary

• Provide leadership for student support services staff.
• Supervise and provide direct oversight of supervisory staff responsible for day-to-day supervision of staff providing outreach, recruitment, admissions, counseling and academic advisement, and enrollment management.
• Provide oversight and direction for processing and resolution of student matters involving disciplinary actions, discriminatory incidents or student health and safety matters.
• Collaborate with Director of Instructional Services and other Senior Management in the development and implementation of services, practices and procedures to improve enrollment and student retention.
• Participate in and provide leadership as assigned in efforts to develop external resources to support and enhance the Center’s delivery of programs, training and support services to its target population and communities.
• Provide leadership in the implementation of processes and procedures that directs enrollment, attendance and entry of student information into their permanent files in the Student Information System and hard copy.
• Provide oversight and direction to supervisory staff on matters related to student counseling, case management, academic advisement, student support services, and career services.

Minimum Qualifications

• Master’s degree in student personnel administration, education, counseling, social work, or related area.
• 3 years’ experience (including supervision) at a senior administrative level in admissions, enrollment management and/or student affairs or student support services is required. Experience working directly with programs that serve diverse populations and underserved students in an adult education setting.

Preferred Qualifications

• Must have demonstrated success in leading, motivating and holding accountable a diverse group of enrollment management and/or student services professionals, particularly within a changing organizational environment.
• The successful candidate should have a proven track record of success in meeting or exceeding enrollment and retention goals.
• A thorough understanding of student services organizational models, especially relative to retention and completion for culturally diverse, economically disadvantaged and underserved adult student populations, is highly desirable.