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Job ID: 136009

Certified Medical/Office Assistant
North Carolina A & T State University

Date Posted Jan. 10, 2020
Title Certified Medical/Office Assistant
University North Carolina A & T State University
Greensboro, NC, United States
Department Health Services Nursing
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Health Services

Minimum Experience/Education
Demonstrated possession of the competencies necessary to perform the work.
Necessary Special Qualification Requirements – Some positions may require registration as a Nurse Aide by the North Carolina Board of Nursing, or certification through the American Association of Medical Assistants (AAMA).

Preferred Years Experience, Skills, Training, Education
Graduate of accredited Medical Assistants program.
Related experience; or an equivalent combination of education; or 5-Years of experience. Phlebotomy experience preferred.
Knowledge of the principles and practices of patient care and techniques of practical nursing.
Knowledge of common health and safety precautions in working in local health departments.
Knowledge of dental clinic operations and protocols.
Ability to work with staff and patients, under supervision, as set up by departmental policies.
Ability to follow oral and written instructions.

If no applicants apply who meet the required competency level and training and experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Required License or Certification
Certification through the American Association of Medical Assistants (AAMA).

Position Overview
Primary Purpose of Position
Positions in this banded class perform basic patient care tasks, supportive counseling and a variety of treatments. Direct patient care duties include physical and personal care, assisting patients with activities of daily living, and performing routine treatments, under the close supervision of a Professional Nurse or Physician. Positions may also clean and maintain the patient care environment, perform routine clerical functions, and transport and move patients. Positions may obtain and record pertinent health information, maintain patient data and reports, and provide information to individuals and families.

Primary Function of Organizational Unit
The Mission of the Student Health Center is to provide patient centered, holistic health care services to the students of North Carolina Agricultural & Technical State University.

Our services are rendered in accordance with evidence-based practices and medical guidelines which help to improve the students’ physical and mental well-being. Through our care, we aim to prevent or reduce student time lost from academic and extracurricular activities. Our educational programs aspire to engage our students and provide information and resources to enhance their lifestyles and reinforce behavior that will sustain them far beyond their matriculation through North Carolina A&T State University.

Our intent is to improve the quality of life for the North Carolina A&T State University community. The consummate goal of the Student Health Center is to maintain healthy students and a healthy student environment in which our students can achieve their educational goals.

Work Hours M-F 8am – 7pm (Hours vary)
Key Responsibilities and Related Competencies
Required Competency Knowledge – Technical

Applies medical knowledge, including terminology, anatomy, physiology, behavioral science, immunization law, immunization administrative techniques, medical law and ethics.
Possesses administrative knowledge, including medical records management, collections and insurance processing.
Utilizes clinical knowledge, including examination room techniques, pharmacology and laboratory procedures.
Completes assigned project in an accurately and a timely manner.
Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
Administers first aid, CPR, and maintains emergency equipment and supplies.
Follow established protocols for laboratory data collection.
Orders, stocks, maintain exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishment’s, forms and equipment.
Recognizes patient care trends affecting unit supplies and notifies charge nurse.
Operates clinical equipment according to equipment procedures including safety and quality control checks.
Applies full knowledge of appropriate laboratory techniques, equipment and terminology.
Applies full knowledge and skill in the use of laboratory equipment.
Maintains and calibrates less sophisticated equipment; establishing and/or monitoring quality control.
Performs tests to include a variety of the following: hematocrits, urinalysis by dipstick and microscopic analysis, blood sugar, and pregnancy test.

Key Responsibilities and Related Competencies
Required Competency Client/Customer Service

Administer immunizations / injections in clinic.
Perform laboratory services and basic lab test.
Confirms and clarifies written orders prior to implementation of delegated tasks.
Receives patients presenting to the laboratory and on the telephone.
Assist with communication patient needs to a multidisciplinary health care staff.
Maintains files on patient’s medical/dental records involving laboratory tests results, appointments, and physicians, and nurses diagnosis.
Takes application for new patients, which includes obtaining some personal and medical history from patient; determining the eligibility of patient as outlined by departmental policies and giving the patient the exact date and time of appointments.
Provides chair side assistance to patients and ensure instruments are ready for use.
Makes telephone calls for nurses on those family planning patients needing visits according to departmental procedures.
Provides information, as directed to them by professional personnel to health services recipients.
Contacts patients by phone or letter regarding tests results, interviews and overdue appointments.
Escorts patients to their destination within the department.
Sets up room and exam stations and has all needed supplies ready for use during the clinic.
Assists physicians and nurses with standard nursing assignments and laboratory functions such as setting up equipment, performs EKG’s, simple hemoglobin and urinal tests, assists physician with pelvic examinations and performs other standard laboratory tests.
Interprets doctors’ orders and diagnosis.

Key Responsibilities and Related Competencies
Required Competency Communication

Establishes and maintains effective communications with patients, their families, healthcare personnel, and others.
Conveys information clearly and concisely either verbally or in writing regarding the disease process and level of care and services being rendered to ensure that the intended audience understands the information and the message.
Listens and responds appropriately to others.
Implements new approaches and policies to resolve non-standard problems and issues.
Documents subjective and objective data, action taken and plan or care.
Answers client’s questions in a clear and concise voice.
Provides appropriate patient education, health information materials and community resource list as directed, and maintains educational supplies.

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