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Job ID: 147292

Specialist III/IV, Information Technology (Systems Engineer)
Auburn University

Date Posted Oct. 9, 2020
Title Specialist III/IV, Information Technology (Systems Engineer)
University Auburn University
Auburn, AL, United States
Department Library Administration
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Library
    Information Technology

Job Summary
Auburn University Libraries IT Department, Systems, is seeking to fill a Systems Engineer position. Assess technology trends and issues and define technical solutions to meet the Libraries technology needs. Ensure stability, integrity, and efficient operation of the information systems that support Libraries functions.

Essential Functions
Essential functions include, but are not limited to:

  • Installing and configuring new servers; adding detailed working notes to related tickets in the HelpDesk platform (e.g., to allow for easy hand-off with co-workers); committing configuration or code changes to source/version control; maintaining internal wiki pages (guides, configuration details, etc.)
  • Supporting library servers; primary web server; catalog and discovery layer; interlibrary loan system; proxy server for electronic resources (primarily for off-campus access); digital collections; digital preservation; internal tools (e.g. scheduling software, ticketing and documentation platforms); general file storage
  • Monitoring and supporting the use of the Library Systems Department’s ticketing system ("libhelp") and responding to problem reports and requests for assistance
  • Performing preventive maintenance; diagnosing, repairing, or replacing defective or malfunctioning equipment
  • Preparing and maintaining documentation for performed tasks, procedures and all server changes
  • Helping to bring the Libraries into compliance with IT related University policies (i.e.: cyber security compliance)
  • Serving as a departmental liaison to the Auburn University Office of Information Technology (OIT)
  • Regular patching and monitoring of systems availability and backups
  • Serving on library committees as needed; and representing the Auburn University Libraries at the state, regional, and national levels as appropriate
  • Handling DNS, Firewall, IP Administration, and SSL/TLS certificate requests through the Auburn University Office of Information Technology (OIT)
  • Assisting with general (e.g., "Desktop Support") IT support issues
  • Sharing a rotating weekly schedule of evening and weekend on-call duty
  • Following all protocols regarding handling sensitive and confidential information (e.g. PII, HR)
  • May perform other general and/or related duties as assigned. After-hours and on-call service should be expected.

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