Reporting to the Assistant Director of Business Operations, the Coordinator, Business Operations provides coordination and oversight of over 6,000 on-campus student housing applications and assignments; room change process; and cancellation process for first-year students, returning students, transfer students, student athletes, and Residential Learning Communities.
Coordinates the daily operations of the housing assignment processes including residence hall assignments, room changes, and space management.
Coordinates and oversees the housing application process for fall, spring, and summer semesters to include roommate requests, building/housing area preferences, and application cancellations.
Coordinates the room assignment process for fall, spring, and summer semesters as it relates to room selection, ADA housing accommodations, and special interest groups.
Coordinates the development, implementation, and oversight of departmental customer service efforts.
Coordinates alongside the Assistant Director of Business Operations with all departmental reporting efforts which include identifying trends, projections, and forecasting of future housing needs. Assists on financial reporting and financial batch runs in Banner.
Assists in the creation and maintenance of data and data structures within HMS/StarRez and provides reports and query results for individuals, departments, and outside entities in accordance with FERPA and HIPAA guidelines.
Oversees the graduate assistant(s) and the housing ambassador program to include the coordination of the housing showrooms, tour information, training, and working with various campus partners (i.e. Admissions and other special interest groups) to ensure housing is a part of the student recruitment efforts campus-wide.
Coordinates the day-to-day communications, marketing, and promotional material delivered through various mediums in a college, school, or department. This includes the coordination of the department’s social media platforms and residence halls’ digital signage.
Serves the department in an on-call capacity.