Student Services and the Registrar’s Office provides service to students, faculty, staff and parents in areas of financial aid, bursar functions and records for arts, sciences and engineering students to include graduate and undergraduate populations. Student Services collaborates with faculty, staff and outside agencies to provide accurate and timely information regarding both academic and financial aspects of student records.
This position is intended to provide service to students, faculty, staff and parents and to the current students and alumni of Tufts University, who depend on an historical financial and academic record by performing accurate entry into the Student Information System of all academic and billing records elements, to include but not limited to: grade changes, biographic/demographic updates, test scores, honors, transfer of credit, leave of absence processing, degree certification. Provide service support for billing and financial aid information and transactions as they relate to the student record. In addition, this position provides information via telephone and electronic transmission to its stakeholders.
Knowledge and Experience as typically acquired by:
2+ years of related experience in a higher education environment.
Ability to use all aspects of Microsoft Office.
Excellent organizational skills.
Ability to use good judgment and discretion in handling sensitive issues.
Demonstrated ability to multi-task and not be hindered by frequent interruptions.
Accuracy and attention to detail to respond and interact with diverse populations; Acknowledge errors in a timely and professional manner.
A Bachelor’s degree OR a High School diploma and equivalent experience in higher education or a related field.
Skilled experience with Student Information System, preferably Peoplesoft.
Ability to learn aspects of PowerFaids that will assist in timely response.
Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures.
Ability to understand and articulate University policies regarding Academic and Financial recordkeeping.
Actively participate in department goal of cross training.
Excel in orienting new employees to the department.