Library Assistant V - Assistant Department Head, Access Services
University of San Francisco
The Assistant Department Head acts as the primary contact person for Access Services activities in the absence of the Department Head and serves as the day-to-day coordinator for library facilities, student assistant hiring/scheduling, etc., compiling and reporting department statistics and administrative reporting, coordinating projects involving library systems and other areas of the library operation plus other duties as assigned. Works independently with minimum supervision, exercises independent judgment, consults and makes decisions or recommendations regarding the daily functioning of the Access Services operation. Reports to the Head of Access Services.
- Working hours: 37.5 (FT) hours/week
- Required hours: M-F, occasional nights and weekends
- Library and shift hours are subject to change
Access Services Department Responsibilities:
Maintains an in-depth knowledge of Access Services operations and assists patrons at the service desk during scheduled hours.
Supervises, trains, and evaluates student assistants, as needed, in consultation with the department head and colleagues in Access Services.
Prepares student assistant payroll (e-timesheets) in a regular, timely fashion and maintains relationships with USF HR, Payroll etc.
Trains and supports new Access Services staff.
Responds to Access Services related questions from patrons (USF students, faculty and staff) as well as institutions USF has consortial relationships with (lending and borrowing libraries, vendors, library departments, etc.) in a timely, effective and proactive manner.
In consultation with the department head, designs and implements programs to increase use and awareness of Access Services and other library services.
Participates in cross training to ensure all departmental responsibilities are performed in case of temporary absence of personnel.
Maintains Access Services equipment (e.g., computer hardware/software, access gates, book security systems, etc.) reports problems/service requests and ensures timely resolution of issues.
Performs periodic evaluation of Access Services workflows/policies and coordinates realignment of workflows/policies, as needed.
Reviews patron and other notices generated from the Innovative Interfaces Circulation subsystem and evaluates them against appropriate databases for further processing.
Prepares statistics and financial reports using online resources (Banner, Tableau, OCLC, etc.).
Participates in staff development activities and stays current with changes in Access Services best practices, functionality within III/Sierra software, and other developments in the field. Recommends changes in collaboration with library colleagues and the department head.
Attends and actively participates in Library Leadership Team (LLT) and other meetings, in the absence of the Department Head.
Contributes to library outreach events and serves on library and USF committees, as requested.
Communicates and coordinates with other library departments to achieve Access Services goals of service and resource utilization.
Acts as the primary resource for all library facilities/maintenance calls/issues and places orders for department supplies, etc., via Hilltop Shop
Special projects and other duties, as assigned.
Equivalent of 5 years performing work relevant to the position in a college, university library (preferred) or public library, including knowledge of basic access services/circulation routines in an automated ILS environment (e.g., Innovative Interfaces Sierra).
Four years of higher education (120 units) or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
Excellent computer skills, including knowledge of Microsoft Word/Excel.
Excellent organizational skills, including ability to maintain records with great attention to detail.
Self-motivated, flexible, and capable of working independently with a minimum of supervision.
Ability to analyze, evaluate, and solve problems, and improve services, policies and procedures.
Additional Knowledge, Skills, and Abilities:
Experience using Library of Congress Subject Headings, Library of Congress Classification Schedules, OCLC Connexion and library Discovery platforms
Demonstrated troubleshooting and problem- solving skills.
Self-motivated with initiative and flexibility in order to respond to changing needs and priorities.
Capable of working with minimum supervision; able to make decisions independently within the framework of departmental and library goals, policies and procedures.
Experience marketing library services to campus stakeholders.
Experience instructing users in requesting materials, utilizing different library request interfaces.
For information on how to apply, please visit the following link: www.usfjobs.com
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individuals race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.