Search for University Jobs in Staff & Non-Managerial Professionals

Job ID: 165257

Regional Director, Financial Aid Campus Operations/Outreach
Austin Community College District

Date Posted Aug. 16, 2021
Title Regional Director, Financial Aid Campus Operations/Outreach
University Austin Community College District
Austin, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Student Services
    Financial Aid

Job Number 2108033

Regional Director, Financial Aid Campus Operations/Outreach

Closing Date: 08/27/2021

Take me to ACC’s online application.

Position Information


Rio GrandeNote: SAC


M-F 8:00 – 5:00 and evenings and weekends as needed.


Manager 2/123 ($51,683.00 – $73,834.00)

FLSA Status


Reports To

Director, Student Assistance & Veterans

Criminal Background Check

Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.

General Statement of Job

The North and South Regional Director, Financial Aid Campus Operations and Outreach will develop the skills of Financial Aid and Veterans Affairs staff while overseeing and contributing to the customer service outcomes at the campuses within their region.

Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

Assist the Executive Director of Student Assistance and Veterans Affairs in overseeing the daily operations of ACC financial aid offices within their region.

Maintains compliance for the work-study program in their region.

Manages FA supervisors and VA manager within the region, and administers employee progressive discipline according to ACC policies.

Audits Professional Judgement, Verification, Unusual Enrollment appeals, and Selective Service intake practices.

Ensures atmosphere in which the mission and vision of the institution are evident to all students and employees.

Collaborates with student services leadership to provide guidance in developing financial aid strategies for Guided Pathways.

Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.

Provides guidance for assigned region to maintain compliance with regulations and requirements of ACC’s accrediting body, Department of Education (ED), federal and local agencies.

Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner. Demonstrates an understanding of diversity, and values differences.

Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student population, withdrawal data, new start data, accounts receivable data, financial data and student satisfaction.

Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.

KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Regulations governing federal, state and institutional financial assistance and VA programs.

Student financial assistance and VA policies and protocol.

Federal, state, and institutional financial assistance reporting requirements.

Distribution and utilization processes in relation to student aid funds.

Basic statistics and accounting principles.

Supervisory principles, practices, and methods.

SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Ability to make decisions based on thorough analysis of issues and sound judgement.

Strong interpersonal skills, tact, discretion, and ability to effectively communicate with a wide range of individuals and constituents in a diverse, multicultural college community.

Effective leadership, team building skills, and strong customer orientation when working with diverse students, faculty, administration, community and business leaders.

Effective organizational and planning skills, and ability to meet deadlines.

Ability to maintain the confidentiality of student information and related materials.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.

Use query and control languages, web technology, client-server technology, data extraction and reporting, troubleshooting enterprise software applications, testing new program releases and patches, and integrating data from external source, such as the Dept. of Education.

Required Work Experience

Three years related work experience including one year supervisory experience.

Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Required Education

Bachelor’s degree

Preferred Education

Master’s degree

Special RequirementsLicenses/Certifications; Other

Must not be on default of any federal/state student loans.

Physical Requirements

Work is performed in a standard office or similar environment.

Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

Occasional lifting of objects up to 10 pounds.


Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

HR Use Only

Updated 12-11-2020.

ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

Please see the job description for contact details
pertaining to this university job announcement.


Refer this job to a friend or colleague!

New Search | Previous