Position Summary
The University at Buffalo, a top 40 public research university and the State University of NY’s flagship university, is searching for an
IT Customer Service Analyst in
IT Customer Service. This position is a technical support role working with cutting edge technology in the customer service unit of one of the largest and most progressive IT organizations in Western NY.
As the IT Customer Service Analyst, you will…
- Provide exceptional technical support and consultation to end users of technology and services supported by the department
- Diagnose technical issues that are reported by end users
- Understand, resolve, or escalate technical problems
- Utilize expertise in computer systems and applications packages to provide guidance to users
- Stay abreast of new technology and look for opportunities to improve IT customer service
ABOUT UBIT:It is a great time to join
UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed have cutting-edge training and technical resources at their disposal. For more information about
UBIT visit our
website. All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.
Learn about our
BENEFITS, where we prioritize your well-being and success to enhance every aspect of your life.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
- Bachelor’s degree with 2 years of experience in a technical support role or master’s degree in a technical field with no experience. Equivalent combination of education and experience will be considered.
- Must have a valid NYS driver’s license or the ability to meet the transportation needs of the position.
- Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.
Preferred Qualifications
- Bachelor’s degree in technical field
- Previous IT Help Desk or desktop support experience
- Experience related to IT support in a university environment
