Embry-Riddle Aeronautical University is now recruiting for an Account Analyst for Student Financial Services. The Account Analyst is responsible for analytical auditing and reconciling of student accounts. The Account Analyst will be responsible for auditing and charging late fees, as well as providing customer service to ERNIE Central, staff, and faculty.
Responsibilities include the following:
Process, audit, and analyze the following queries: Aging, XCUR, ETA vs. XCUR, Credit Balance, SFH – determine the origination of the balance or credit, and be able to provide detailed explanations to students.
Detect and monitor delinquent payment plans and returned payments, apply late fees, recalculate scheduled payments and cancel plans where applicable.
Provide extensive assistance to ERNIE Central, staff, faculty and students via phone, email, Teams, Sharepoint (escalations) and SFS emails.
Ensure accurate billing and collecting for Co-op, Northrop, Gulfstream, Study Abroad, and Exchange students.
Identify and apply appropriate remedial and MET credits to eligible students.
Determine eligibility of refunds, advances and/or increases for the following: Eagle Card, Study Abroad, Book Advances, Flight Operations.
Process student abandoned funds in Campus Solutions.
Provide assistance to the Flight department in administering ramp badge late fees and financially grounding students.
Provide annual admissions deposits cleanups.
Minimum of 3-5 years of work related experience
Detail-orientated with the skillset to recognize anomalies in billing, payments and other student related processes
Ability to take corrective action and administer appropriate solutions
Must have understanding and knowledge of State and Federal Regulations as well as University policy and procedures
In-depth knowledge of the contract module in Campus Solutions used for billing purposes
Extensive knowledge and understanding of the registration process, Financial Aid awarding guidelines, flight, Study Abroad, payment plans, the Payment Policy, cancellation process, VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors. This knowledge is used for processing and analyzing term specific queries in Campus Solutions including aging, credit balance and other various miscellaneous queries
In-depth knowledge of the Payment Plan module in Touchnet which includes how the plan recalculates in Campus Solutions. Must have a full knowledge and understanding of the set-up, administering and reporting functions within the payment plan
Proficiencies in Campus Solutions, Touchnet, Atrium, ETA, Sharepoint, Oracle Imaging, workflow, and Flight-Ops
Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications