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Job ID: 189793

International Customer Assistant, Berkeley International Office (4722C) - 38081
University of California, Berkeley


Date Posted Jul. 22, 2022
Title International Customer Assistant, Berkeley International Office (4722C) - 38081
University University of California, Berkeley
Berkeley, CA, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Classified Staff
  • Communications/Public Relations
 
 


International Customer Assistant, Berkeley International Office (4722C) - 38081

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

Our Mission

  • Berkeley International Office's mission is to enhance the academic experiences of international students and scholars by providing the highest levels of knowledge and expertise in advising, immigration services, advocacy, and programming to the UC Berkeley campus community. See our Strategic Plan for a full description of our strategic goals.

Our Core Values

  • Understanding and helping people
  • Passion and enthusiasm for what we do
  • Excellence in everything we do

Our Services

  • Advising for nonimmigrant students, scholars, staff, and faculty
  • Visa document production for nonimmigrant students and scholars
  • Programs and workshops for students and scholars
  • Training and support for campus administrators and faculty
  • U.S. permanent resident petitions for international faculty


Application Review Date

The First Review Date for this job is: July 7, 2022.

Responsibilities

Overview:

The Administrative Assistant III provides front-line support for International Students, Scholars and the campus community at the Berkeley International Office. This position interacts with a broad array of customers: campus administrators, visiting scholars, staff, students, and the general public. The position is also responsible for new student data entry and other general office duties. Serve as first point of information contact to our clients.

Frontline Client Service

  • Serve as a client service provider at the front counter and telephone reception.
  • Greet clients, answer routine questions and provide information on matters pertaining to U.S. immigration regulations, University policies and procedures, BIO policies and procedures and community resources.
  • Be familiar with BIO informational handouts and campus and community resources for client referral.
  • Refer complex and urgent questions to an Adviser in BIO.


Data Entry and Incoming Request Processing

  • Review incoming requests from clients for completeness and accuracy. Distribute such requests to appropriate staff for processing.
  • Review and perform data entry on requests to facilitate issuance and updating of student visa documents for degree-seeking and visiting summer students. Distribute to adviser for processing.


Electronic Communications Client Services

  • Assist in managing general office e-mail account.
  • Respond to email inquiries on a wide range of matters of varying complexity including U.S. immigration regulations, University policies and procedures, BIO policies and procedures and community resources.
  • Refer e-mail as needed to appropriate staff member or campus source.


Office Duties

  • Monitor inventory of office supplies and ensures timely replenishment of supplies.
  • Assist in maintaining reception area organized, handouts, work room and supply room organization.
  • Oversee mailing processes including in-coming and out-going mail.
  • Participate in Staff meetings.
  • Provide support for office operations, programs, and activities.


Required Qualifications

  • Strong customer service and computer skills.
  • Ability to use discretion and maintain all confidentiality.
  • Strong cross-cultural communication and interpersonal skills.
  • Experience working with culturally diverse population.
  • Attention to detail, strong analytical, problem-solving and organizational skills.
  • Ability to multi-task with demanding timeframes.
  • Ability to work in a fast pace, busy office.
  • Able to lift 25-35 lbs.


Education/Training:

  • Customer Service and/or equivalent training or experience.


Preferred Qualifications

  • Knowledge of and/or ability to learn UC Berkeley Campus Policies and Familiarity with Immigration laws.
  • Related work experience.


Salary & Benefits

This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience up to $27.46 per hour, Step 4.
For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Other Information

  • This is a career, full-time, 40-hours per week appointment, eligible for full UC benefits.
  • This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html


Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=38081&PostingSeq=1



 
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