Overview
Tufts University’s University College (UC), established as a school within Tufts in 2018, is dedicated to programming that meets the educational needs of learners, wherever they are on their learning journey. Today, UC’s programmatic areas include Tufts Professional & Custom Education Programs, Tufts Pre-College Programs, and Tufts Lifelong Learning & Osher Institute. The school is expected to grow substantially in the future to include custom / professional education, Pre-k through grade 8 programs, English Language Learning, and interdisciplinary degrees and certificates. University College offers a fast-paced, nimble environment made up of highly-trained professionals who love the higher education environment and are committed to providing world class education in the 21st century to a wide variety of students. University College is well-positioned to develop a distinctive presence in the greater Boston landscape as part of a diverse and accessible institution that makes learning and engagement with education of all kinds for all people a part of its core mission.
What You'll Do
In collaboration with the Tufts Professional and Custom Education Director and Associate Director, the Program Administrator position participates in the development of goals and strategies for the unit and is a critical player in every detail of the daily operations of the programs. Provides input on student nurturing (email and phone), social media, and other campaigns in order to successfully drive student enrollment and satisfaction. Establishes and analyzes trackable performance metrics for all elements of each program and makes recommendations for improvement. Produces a variety of documents, reports and proposals for overall program and department management and development. Initiates and responds to inquiries and provides detailed information to constituents. Organizes and maintains files, websites, and databases; designs and updates student applications and other forms for data entry. The position engages with the rest of the department as a team player, ready to help where needed, problem solve, and work towards the greater good of the University as a whole. Must have the ability to manage and evaluate competing priorities and to execute the day-to-day. This position is for someone who gets things done, who has an all-hands-on-deck mentality, and who is comfortable having clear performance targets and being measured against them on a regular basis.
What We're Looking For
Basic Requriements:
• Knowledge & skills as typically acquired through a Bachelor’s degree and 1-3 years of experience in a professional work environment
• Knowledge of MS office suite
• Knowledge of CRM systems and/or data management systems
• Able to use email, social media platforms, survey analysis tools, and various digital tools and applications
• Strong organizational skills and attention to detail
• Strong project management skills
• Strong communications and relationship management skills
• Must be collaborative and a team player
• Positive attitude and a constantly proactive thinker
Preferred Qualifications:
• Bachelor’s degree preferred and 3-5 years of experience in a professional work environment
• Prior experience in program development and/or program management
• Customer service or marketing experience preferred
Pay Range
Minimum $51,400.00, Midpoint $64,250.00, Maximum $77,100.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
