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Job ID: 190136

Completions Outreach Coordinator
Utah Valley University

Date Posted Jul. 21, 2022
Title Completions Outreach Coordinator
University Utah Valley University
Orem, UT, United States
Department Outreach
Application Deadline Open until filled
Position Start Date Available immediately
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  • Classified Staff
  • Communications/Public Relations

Completions Outreach Coordinator

Position Category: Staff - Full-Time

Who we are:
The Registrar's Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Innovation, Kindness, Trust, Fun, Praise, and Self-Care. Now is the right time to join the UVU Registrar's Office!
Who we are looking for:
We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Completions Outreach Coordinator to our Graduation team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student graduation experience!
What you'll be doing:As part of the Graduation Team within the Registrar's Office, and under the direction of the Assistant Registrar for Graduation, the Completions Outreach Coordinator is tasked with identifying students who have completed, or are nearing completion of, UVU credentials - primarily focusing on associate degrees and certificates. Once eligible students have been identified, the Completions Outreach Coordinator will perform and manage all relevant outreach and communication with these students to ensure they meet degree/program graduation requirements and are able to successfully apply for graduation.

Completions Outreach Duties:The completions outreach responsibilities of this position are primarily process-driven, focusing on identifying students who are eligible for graduation, making them aware of credential(s) that they may be eligible for, and guiding them through the graduation application process. To complete these responsibilities, the Completions Outreach Coordinator will:

    • Complete and analyze numerous student and degree progress reports, and perform degree audits
    • Contact students to inform them of potential credentials and to encourage them to apply for graduation
    • Create graduation applications in batches
    • Troubleshoot completion-related issues and concerns
    • Report on findings and progress and track completions data

Additionally, the Completions Outreach Coordinator will coordinate closely with the Assistant Registrar for Graduation and with department academic advisors, revise and document procedures as needed, and actively strive for greater efficiency and process improvement.
Graduation Processing Duties:Reviews graduation applications, awards completed credentials and degrees, and informs students, advisors, faculty, and staff of university policies and procedures relating to graduation.
Additional responsibilities include cross-training in all areas of the Registrar's Office and assisting team members with a variety of tasks and projects as assigned. Responsibilities are primarily clerical in nature and include precise data entry. UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.

Required Qualifications:
Bachelors degree in a related discipline plus two years of staff level experience in Summary of Duties;Or equivalent education and experience totaling six years.

Knowledge, Skills and Abilities:
*Creative thinker who is willing to explore improvements to processes and procedures.*Proficiency in Microsoft Office products: Excel, Word, Power Point, Outlook, SharePoint, One Drive.*Advanced skills in data management.*Outstanding written and oral communication.*Excellent customer service and interpersonal skills.*Exceptional level of accuracy and attention to detail.*Project management experience.

Preferred Qualifications:
*Experience working in a campus registrars office or similar environment.*Experience using Ellucians Banner as an employee.*Experience using Ellucians DegreeWorks as an employee.*Knowledge of business intelligence practices.*Experience using Qualtrics for distributing and collecting surveys via email.*Advanced knowledge of Microsoft Excel or Tableau for data presentation.*Process documentation and revision experience.

Physical Requirements:
Must be able to perform normal office duties. Consistently sitting as with an office environment. Use of fine-hand manipulation associated with the use of a computer.

Benefits Summary:
UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.

FLSA: Non-Exempt

Pay Range: $36,359 to $45,449

Advertisement Number: STA142222
Open Date: 06/04/2022
Review Start Date:
Close Date:
Open Until Filled: Yes

Special Instructions to Applicant:

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Employment decisions are made on the basis of an applicants qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

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