Under the supervision of the Director and/or Associate Director in the Office of Financial Aid and Scholarship Services, the Financial Aid Counselor (Professional Services Specialist IV) performs basic professional functions using established policies, procedures and guidelines; reviews and processes financial aid applications; makes determinations of eligibility and performs needs analysis; provides exemplary customer service to support students, their families and all visitors regarding financial aid; and does related work as required. This position requires occasional travel and a flexible schedule including evening and weekend hours.
This is not a remote position and requires physical presence on campus three days per week or as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence. The employee must have the ability to wear a face covering for the duration of the work day during the COVID pandemic or as determined by university protocol.
Qualifications: Graduation from an accredited college with a Bachelor’s degree and one year of professional experience in a financial aid office is required. Experience working with Ellucian Colleague software is preferred. Candidate must have knowledge of State and Federal financial aid regulations, debt management, student budgets and loan programs. Excellent customer service skills and oral and written communication skills are essential.
Application: Please send cover letter, resume and contact information for three professional references to: Ms. Helen Ramirez, Search Committee Chairperson, by email to email@example.com. Please specify Financial Aid Counselor in the subject line of the email. Candidacy review begins immediately and continues until appointment is made. Official transcripts for all degrees and three current letters of recommendation are required prior to the starting date of employment.