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Job ID: 123166

IT Support Specialist - Inventory & Hardware Technician
The University of St. Thomas

Date Posted May 7, 2019
Title IT Support Specialist - Inventory & Hardware Technician
University The University of St. Thomas
St. Paul, MN, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Information Technology
    Human Resources

The University of St. Thomas invites qualified candidates to apply for an IT Support Specialist – Inventory & Hardware Technician position within the Information Technology Services Department.

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. We welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This commitment is consistent with our mission to inspire our students, using the Catholic intellectual tradition, to think critically, work skillfully, and act wisely – all for the common good. A successful candidate will possess a commitment to the ideals of this mission.


The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
Medical, dental, and vision options
Employer-paid disability, life, and AD&D benefits


The Inventory and Hardware Technician manages the receiving, tagging, and tracking of all leased and purchased hardware assets acquired by ITS, including computers, servers, audio-visual equipment, and other related assets. They assist with the maintenance of the hardware inventory database, working to ensure the integrity and accuracy of asset information. This position partners with other technicians in ITS to prepare and stage assets for installation, including operating system deployment/imaging, system configuration, and software installation. The Inventory and Hardware Technician is also responsible for managing processes related to hardware repair, working with other technicians to ensure equipment and parts are maintained to necessary standards, and repairs are completed in a timely manner.


Inventory Management

Monitor and manage the arrival of leased technology assets, as well as the removal of leased assets that are due to be returned to the leasing company. Coordinate the recycling of non-leased, obsolete equipment. Manage the tagging and processing of technology assets and process the removal/recycle of all purchased assets. Partner with Hardware and Software Inventory Managers to ensure integrity of inventory data and supporting processes.

Hardware Repair

Own and manage processes for endpoint hardware repair; work with vendors (HP, Apple, etc.) to ensure proper repair procedures are followed; perform hardware repairs and/or coordinate with Support Services team members to ensure computers and peripherals are repaired in a timely manner.

Asset staging
Stage and prepare hardware for deployment, including imaging and installation of operating systems, software, system configuration and updates.

Student employee supervision
Supervise and train Inventory & Hardware student employees, especially during annual computer replacement project.

Administrative and Backup
Remain current with ITS procedures for incident tracking, inventory management, and communication; Follow current trends in technology, especially computing hardware and higher education. Provide backup assistance to other technicians in ITS Support Services, as needed.

Minimum Qualifications

High school diploma or the equivalent
Three (3) years of experience working in inventory management or technology support

Preferred Qualifications

BA or BS in a related discipline
Experience working in an academic environment
Experience with computer hardware repair


On the University of St. Thomas Jobs page, follow the instructions to complete an online application which includes uploading a resume and copy/pasting a job specific cover letter.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

Please see the job description for contact details
pertaining to this university job announcement.


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