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Job ID: 183759

Donor Experience Officer
Simmons University

Date Posted Apr. 13, 2022
Title Donor Experience Officer
University Simmons University
Boston, MA, United States
Department Annual Giving
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Institutional Advancement
    Communications/Public Relations
    Alumni Relations

Donor Experience Officer

Main Campus - Boston, MA

Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.

You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace. Simmons University is committed to inclusive excellence in all aspects of an individual's community experience.

Job Summary:

The Donor Experience Officer (DXO) is a results-motivated, curious and digital-first communicator who is committed to living out the values of diversity, equity and inclusion. Working as a fundraiser and communicator on the Annual Giving team, this position helps grow and strengthen a generous community at scale by leveraging digital communication tools to express gratitude, raise philanthropic dollars, conduct audience research, and invite non-financial engagement. The DXO reports to the Director of Annual Giving and primarily focuses on retaining and upgrading loyal and mid-level donor groups and also acquires new donors from engaged non-donor groups. This position is eligible for a hybrid remote work arrangement with possible future opportunities to be fully remote based on evolving business needs.

Functions and responsibilities

  • Within a ~1000 person portfolio, conduct engagement and solicitation (50%); research and reporting (25%); and content and opportunity curation (15%);
  • Leverage digital communication tools to renew and acquire annual donations and to engage constituent groups, adapting or creating fundraising messaging as needed;
  • Achieve clear activity, retention and upgrade goals;
  • Conduct constituent group research via the database and qualitative methods and report findings;
  • Adjust portfolio composition, as needed, to identify and segment constituent groups;
  • Partner closely with colleagues in Donor Relations, Gift Planning and Alumni & Student Connections;
  • Ensure communications are consistent with the university brand and in the spirit of institutional and team commitments diversity, equity and inclusion;
  • Stay up to date on established and emerging practices, tools and tactics in fundraising, donor experience programs, and digital communications;
  • Perform other duties as assigned.


  • Bachelor's degree or equivalent work experience required;
  • Five years of professional experience in a related area such as fundraising, audience research, sales and/or communication. Education may substitute for some experience;
  • Demonstrated commitment to diversity, equity and inclusion and to contributing to an inclusive working and learning environment.

Knowledge, Abilities and Skills

  • Knowledge of and commitment to diversity, equity, and inclusion;
  • Self-motivated, curious and eager to learn about and engage with many people and large amounts of information in meaningful, results-oriented and efficient ways;
  • Exceptional communicator, both written and verbal, with a strong understanding of digital communication tools and the knowledge and ability to create and adapt communications for different platforms and diverse individuals;
  • Enthusiasm and willingness to make direct person-to-person requests for donations;
  • Strong research and analysis skills or willingness to learn;
  • Willingness to co-create, learn and grow an emerging approach to donor development;
  • Appreciation for higher education and the mission of Simmons.

Required Application Materials:

  • Resume
  • Cover Letter

Salary Grade

Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

To apply, visit

Located in Bostons historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.

We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.

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