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Job ID: 136311

Housing Assignments Coordinator
University of San Francisco

Date Posted Jan. 15, 2020
Title Housing Assignments Coordinator
University University of San Francisco
San Francisco, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Residential Life

Housing Assignments Coordinator

University of San Francisco


USF Hilltop Campus

Job Title:
Housing Assignments Coordinator

Job Summary:
Under the direct supervision of the Assistant Director for Housing Administration, the Housing Assignments Coordinator is responsible for coordinating the room assignment and billing processes for the Office of Student Housing and Residential Education (SHaRE) within the Division of Student Life.

As a member of the larger staff in Student Life, the Housing Assignments Coordinator collaborates and cooperates to create leadership and intercultural competence opportunities to support student learning and development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework centered in preparing students to be caring, socially responsible citizens in our global and local community.

Full Job Description:

Billing and Customer Services

  • Responsible for billing annual housing, meal plan, damage, and housing related miscellaneous charges.
  • Inputs student room and dining information into StarRez and CS Gold as well as monitors information in Banner.
  • Coordinates file maintenance of all documentation relating to assignments and billing.
  • Confers with, counsels, and advises students and parents relating to all aspects of room, board, and damage billing.
  • Responsible for managing all inquiries regarding room rents, damage charges, dining plans, and billing procedures as they relate to Student Accounts.
  • Obtains and processes all student damage billing, which may be initiated by the Residential Education staff, as well as communicated to the Associate Director, Operations and Facilities.
  • Provides excellent customer service to students and staff in person, over the phone, and via email regarding the usage of StarRez and USFRooms.
  • Establishes and maintains effective business relationships with peers in other university departments (Student Accounts, Athletics, Dining, One Card, Etc.).
  • Serves as the primary individual charged with the resolution of student billing grievances which includes but is not limited to using conflict resolution in order to meet both the needs of the student and the department.
  • Updates and communicates polices related to housing billing. Assists with policies and procedures that guarantee the delivery of accurate, timely, and courteous service.
  • Fosters a culture of service excellence and motivates staff to improve their quality of responsiveness of service.

Assignments and Operations

  • Manages all functions relating to the room assignments, meal plan assignment, room selection, room change, and room inspection processes.
  • Participates in the coordination of check-in and check-out of residents.
  • Develops and maintains analytical reporting tools to support occupancy decisions.
  • Attends regular one-on-one meetings with Assistant Director for Housing Administration.
  • Attends regular SHaRE department meetings and Central Office meetings.
  • Serves on departmental, divisional, and university committees as assigned.
  • Performs other duties as assigned.

Additional Responsibilities
  • Serve as a member of selected department and divisional committees.
  • Pursue professional self-development, and involvement in professional organizations and other areas within the Division of Student Life.
  • Participate in regional and international housing officers/student affairs professional organizations to develop new skills and experience and keep abreast of current research in college student personnel administration.
  • Other duties as assigned by the Assistant Director for OCL, Senior Director of SHaRE, Vice Provost of Student Life, or designee

Full time

Pay Rate:

To apply, visit

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to Change the World From Here. For more information, visit


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