The University at Buffalo Libraries seek a service-oriented, detail-driven Electronic Resources Analyst (Instructional Support Technician) to join a team of dedicated professionals in the Discovery Services unit who work to provide library users with the resources they need for research, learning and teaching. The Electronic Resources Analyst is responsible for managing access points on the University at Buffalo Libraries’ website, Databases by Title list, and Product Description Pages (PDP). The incumbent will participate in projects to add, delete, and maintain electronic resources in Alma (University Libraries’ Services Platform), and manage trials of electronic resources including databases, collections, and individual e-resources. They will also work to resolve e-resources related problems and requests, which will include investigating technical issues and troubleshooting system functionality issues.
As the Electronic Resources Analyst, your key responsibilities will include:
Serving as a member of the E-Resources Team in Discovery Services, which manages and supports access to the UB Libraries’ extensive e-resources collection (databases, e-journals and e-books).
Troubleshooting and resolving e-resources related problems and requests entered via email or the UB Libraries Ticketing System on a regular, daily basis.
Serving as the primary agent to coordinate all e-resources related tickets and resolve or assign them appropriately.
Participating in projects to add, delete, and maintain electronic resources in Alma.
Managing trials of electronic resources including databases, collections, and individual e-resources.
Managing alerts related to e-resources issues and outages, ensuring status updates on the Libraries’ alerts page are accurate and timely.
Assisting in the management of access points on the UB Libraries’ website, Databases by Title list, and Product Description Pages (PDP).
Collaborating with the Libraries Licensing Specialist to manage and maintain licenses in print and electronic format for subscribed or purchased electronic resources.
Developing, maintaining, and applying a thorough knowledge of best practices, efficient workflows, and tools for licensing and e-resource management.
The activities of the Discovery Services unit are fully automated and require extensive and ongoing use of sophisticated technology. There will be many opportunities to collaborate and consult with fellow Discovery Services team members to help make operations more effective and responsive to the needs of library users.
We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The library serves an increasingly diverse constituency of patrons, and our employees, services, collections, and policies strive to honor and reflect this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.
Outstanding Benefits Package:
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
The University at Buffalo is SUNY’s most comprehensive public research university and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowledge and understanding and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our website to learn more about the University at Buffalo.
The University Libraries, SUNY’s largest academic research library, offers an outstanding array of information resources, technologies, services, and people to support academic achievement. The Libraries play a vital role in the academic success of our students, the teaching and research of our faculty, and the intellectual pursuits of our alumni and community members. Our broad selection of digital and print resources, innovative services, and expert staff support scholarly and creative achievements in new and exciting ways.
The University at Buffalo is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to minorities, women, veterans, disabled individuals, and other protected groups in order to build a culturally diverse and pluralistic University community.
A master’s degree in Library and Information Science from an ALA accredited university, or equivalent.
Experience working in an integrated library system (ILS) or library services platform (LSP).
Familiarity with bibliographic concepts used in an academic library, including the MARC record format and Library of Congress subject headings.
Demonstrated technological proficiency with experience administering systems/software related to library electronic resources management.
Ability to communicate effectively with a wide range of constituents, both orally and in written form, while providing a consistently high level of customer service.
Ability to be successful working in an environment that requires a strong attention to detail, a high degree of accuracy, exceptional organizational and time management skills with the ability to prioritize the workload and manage competing priorities.
Proven ability to work independently and as part of a team.
Demonstrated commitment to advancing justice, diversity, inclusion, and equity in organizations.
Knowledge of the ExLibris Alma/Primo VE environment.
Prior experience with link resolvers, EZProxy.
Experience with license management for subscribed or purchased electronic resources.
Experience with the SpringShare platform.
Experience with OCLC Connexion client or Connexion browser.