Position Summary
The Office of Business Reporting and Systems within Business Services is seeking a
Staff Assistant / Business Trainer to develop and execute training plans, create training materials and classes, schedule classes into facilities, and provide software instruction to university employees. This individual will review results and trainee feedback to improve materials and classes, as well as identify and develop additional software and business process training opportunities. Duties included are:
Assess individual and group training needs
Plan, prepare, and research lessons
Develop and deliver in-person and remote courses to individuals and groups in a professional manner
Organize, prepare and promote courses and customized training materials
Develop and maintain web-based training materials including videos, instruction manuals, and tip sheets
Collaborate with project coordination team to develop training plans, course materials and documentation for new software applications
Apply new technologies to deliver courses and improve the learning experience for users
Develop and assess learning outcomes for participants
Keep personal IT and training skills and knowledge up to date
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
About UB
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowledge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our website to learn more about the University at Buffalo.
As an Equal Opportunity / Affirmative Action employer, the Research Foundation will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.
Minimum Qualifications
A bachelor’s degree
A minimum of 2 years experience as trainer/instructor is required
Exceptional written and verbal communication skills
Ability to work well with people at all levels of the organization is essential
Ability to work independently with minimal supervision
Strong organizational, planning, and motivational skills
Experience with MS Publisher, Word and PowerPoint or similar software is required.
Preferred Qualifications
A bachelor’s degree in education, communications, Human Resources, MIS, computer science
Prior experience as business software trainer/instructor
Experience utilizing remote teaching, conferencing, and course development tools like Zoom or Panopto is desired
Experience utilizing or teaching cloud-based procurement, expense reimbursement, budgeting, and reporting tools is a plus
Experience in instructional design
Experience utilizing the administrative functions and features of a Learning Management System such as Blackboard or Saba Learning Management System
Teacher/trainer and professional certifications are a plus
Software design/development experience.
