Embry-Riddle Aeronautical University’s IT Department is currently recruiting for an Applications System Analyst. Reporting to the Director of Student and Administrative Applications, the Applications Systems Analyst is an experienced analyst who will work to support the University’s effort to maintain and enhance the core business applications, effectively and efficiently applying technological and business solutions. The Applications Systems Analyst acts as a functional expert to support the business processes for one or more departments within the University. This requires the ability to learn and support one or more applications that make up the University’s business application footprint.
Ideal candidates should possess substantial experience with business requirements gathering, project management, application support and vendor management. Candidates should also be highly adaptable and possess sufficient resilience to effectively adjust to rapidly shifting prioritization. The Application Systems Analyst shall insist upon exceptional, positive and effortless customer service with colleagues within and beyond the institution. Typically, this position works with little direct supervision. This position may coach other team members requiring assistance in solving complex problems.
This position requires a strong communicator with a team-player attitude that will serve both as an individual contributor and leader on various projects. When leading projects, the successful candidate will be responsible for the entire project lifecycle and insuring the quality and timeliness of all deliverables.
Embry-Riddle Information Technology provides a modern, collaborative environment with on-site amenities and a flexible summer work schedule. Working for Embry-Riddle entitles the employee to a robust benefit package – from quality health care and retirement options to generous education benefits.
Responsibilities include the following:
Works directly with academic or administrative departments to solve complex application and data issues within related applications.
Provides application support (on demand support, error resolution, defect correction, reporting and training) for functional users with an emphasis on one or more applications.
Coordinates systems upgrades and testing, and works in a team environment to develop and maintain application programs.
Analyzes user requirements, procedures, and problems to automate processing or to improve existing systems.
Writes detailed descriptions of user needs, business process functions, and steps required to develop, improve, and automate or test information systems.
Manages projects and tasks to ensure goals and objectives are completed on time.
Modifies configurations, reports and workflows as necessary to support business units. Participate in peer reviews to ensure the delivery of quality solutions.
Assists with vendor management related to the administration support for related applications.
Identifies how available software tools can be employed to support and improve existing processes.
Assists with needs assessments, system integrations, design support, and general change management support.
Bachelor’s degree in computer science or related field
At least two year of application support experience and ability to convey technical information to a non-technical user
Excellent computer skills in a Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, Word, Visio, Project, PowerPoint)
Knowledge of Agile methodology related to application support and project management
Strong customer service experience including documentation and training skills are essential
Solid experience in higher education administrative and/or academic computing environment
Required skills, knowledge, abilities:
Ability to support IT Core Values by focusing on improvements, believing in our team, learning from mistakes, being accountable for actions and showing determination, focus and tenacity
Ability to focus on mentally challenging technical problems that may take significant time to resolve
Ability to lead projects using standard IT project management processes (Agile and Waterfall methodologies) and make adjustments based on individual project complexity and scope
Knowledge of the principles, methods, and tools used in the software development life cycle
Ability to learn how to read code and program in a variety of languages that may include SQL, Java, and shell scripting languages
Ability to establish and maintain effective working relationships with a variety of administrative, clerical, and academic clients
Ability to work within a team-centric, fast paced work environment and able to multi-task, set priorities, work independently and proactively with limited direction, solve complex problems and work effectively under the pressures of multiple competing deadlines
Excellent communication, in a variety of methods, is essential in keeping the stakeholders well informed as well as the internal and wider team
Demonstrate strong character, emphasizing integrity, caring, and honesty, as well as loyalty to the institution
Maintain positive and respectful engagement with colleagues and clients
Adhere to divisional and university policies and procedures