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Job ID: 124179

Director of Guest Experience and Operations
Kean University

Date Posted Jun. 6, 2019
Title Director of Guest Experience and Operations
University Kean University
Union, NJ, United States
Department Liberty Hall Museum
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Arts/Museum/Theater

Reporting to the Executive Director at Liberty Hall, the Director of Guest Experience and Operations (Director III) is responsible for directing operations to bring Liberty Hall’s new strategic plan and site master plan to life by influencing organization-wide commitment to guest experience, including assessing, analyzing and driving the overall quality of the guest experience and daily operations of the facility. The Director will manage an annual calendar to ensure maximum exposure for the site and strong revenue lines and schedules full-time and part-time staff, student workers and volunteers.

This position oversees retail management functions including the gift shop and pop-up merchandise opportunities. The Director will lead a number of guest-facing functions and will be responsible for monitoring, coordinating and evaluating the work of all departments as it relates to the experiences that the Liberty Hall Museum and Academic Center delivers to its guests and students in preparation for and during their visit. This position requires a flexible schedule including evening and weekend hours.

Qualifications: Bachelor’s degree from an accredited college and a minimum of three years of progressively responsible experience managing guest relations, professional staff and operations within a complex hospitality, attraction, cultural institution or similar highly customer/guest centric environment is required. The ideal candidate may have experience from a "best-in-class" retail, healthcare or service provider that embodies a highly "service-oriented" culture for customers.

Application: Please send cover letter, resume and contact information for three professional references to: Ms. Lynette Zimmerman, Executive Director of Liberty Hall, via email to Candidacy review begins immediately and continues until appointment is made. Official transcripts for all degrees and three current letters of recommendation are required prior to the starting date of employment.

  • Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

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