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Posting Number: 0001016

PS Position#: 00000969

Position Status: Full-Time

Salary: Starting salary range of $28,523 - $31,375 is based on the Lee College Classified Staff Salary Scale, B21. Placement on scale is commensurate with education and related work experience.

Department: Financial Aid

Job Summary/Basic Function:

This position will provide comprehensive clerical and customer service support for the Financial Aid Office as part of the Financial Aid team by receiving student documents, responding to general questions, referring student to specialists, and making presentations.

Duties and responsibilities include, but are not limited to:

• Work both the front desk and back office operations.
• Greet students and assist them with general financial aid questions, such as deadlines, reimbursement dates, and book vouchers.
• Answer busy phone lines, direct phone calls, and disseminate information to assist callers.
• Follow up on student issues.
• Refer students to Financial Aid Specialists.
• Manage orientations and outreach events.
• Manage publication inventory and content.
• Supervise student employees.
• Train clerical support and student employees.
• Assist students at the front desk.
• Process intake documents and accurately receipt.
• Log in documents.
• Make student files via the imaging system.
• Remain current about financial aid changes.
• Assist with data input and retrieval.
• Pick up mail from mailroom and drop off outgoing mail.
• Notify students by email, phone, and/or postal service.

Additional duties and responsibilities may include, but are not limited to:

• Be prepared to act as back up for financial aid events, including possible presentations.
• Support PeopleSoft upgrade testing.
• Coordinate with supervisor regarding clerical support and student employment issues.
• Effectively communicate ideas, issues, and concerns as they arise with supervisors and other team members.
• Perform other duties as assigned.

Excellent college benefits accrue with this full-time position. This is a security sensitive position.

Lee College does not discriminate on the basis of gender, disability, race, color, age, religion, national origin, or veteran status.

Minimum Qualifications:

• High School Diploma or equivalent (G.E.D.)
• One (1) year of previous customer service experience
• Must have proficient computer skills (Microsoft work and Excel)
• Must be able to demonstrate basic math skills
• Must be aware of and sensitive to cultural differences
• Must be available to work evenings and weekends as needed

Preferred Qualifications:

• Successful completion of college courses
• College level training in office administration or work processing
• Ability to read, write, and speak both English and Spanish
• Experience providing customer service in an educational setting
• Experience using document imaging/scanning software
• Experience using PeopleSoft

Campus/Location: Main Campus - Baytown, TX

If other, provide location:

Close Date:

Open Until Filled: Yes

Special Instructions to Applicants:

This position requires applicants to attach the following documents: resume, cover letter, and copies of transcripts for all completed course work. (Official transcripts required upon employment.)

In addition, applicants must include a minimum of three (3) professional references on the online application.

Please do not mail, email, fax, or deliver any documents outside of the electronic application process.

To apply, visit https://jobs.lee.edu/postings/6771

Lee College is an Equal Opportunity/Affirmative Action Employer, which encourages applications from qualified females, minority groups, veterans, and disabled individuals. It is the policy of Lee College to fully comply with the equal opportunity provisions of all applicable regulations and not to discriminate against any employee or applicant for employment because of gender, disability, race, color, age, religion, national origin, or veteran status in areas such as recruitment, selections, training, promotion, demotion, layoffs, terminations, rates of pay, or any other forms of compensation or benefits.