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Overview

Auxiliary Services is comprised of a diverse group of revenue-generating auxiliary enterprises that directly support student life, the Tufts community, and the academic mission of the University. Under the umbrella of Tufts Operations Division, Auxiliary Services includes conference & event services, the Joyce Cummings Center conference facility, university campus store, vending, parking and transportation services, student access services, and other revenue-generating enterprises. Program growth and development, while optimizing revenue and operating margin, are important to the development of the department.  Ensure department goals and objectives align with the university’s strategic goals and provide excellent customer service to the campus community.

What You'll Do

• The Associate Director reports directly to the Senior Director and is responsible for the leadership, management and operations of parking, transportation, and fleet services.
• Working closely with the Auxiliary Services staff, this position will provide a high level of support to ensure the department’s goals align with the university strategic mission and provides excellent customer service for students, staff, faculty, and community members.  

What We're Looking For

Basic Requirements:

• Knowledge and experience typically acquired through the completion of a an Associate Degree or  Bachelor’s degree from an accredited institution of higher education and a minimum of 8 years of related experience.
• Successful background in transportation/fleet/parking/management with knowledge of marketing, communications, and business planning.
• Excellent customer service, problem solving, communications, organizational and analytical skills.
• Demonstrated ability to be self-motivated and manage multiple projects simultaneously, meeting deadlines.
• Excellent technical skills, including experience with database management and advanced knowledge of the Microsoft Office suite of productivity tools, including Microsoft Word, PowerPoint, Excel, etc.
• Project management skills. Advanced critical thinking and reasoning skills.
• Adaptability and a commitment to continuous learning.
• Strong critical judgment and reasoning.
• A commitment to participatory leadership and management, teamwork, and diversity.
• Position requirement includes working some nights and weekends in response to emergencies or in support of major university events.
• A professional, positive attitude with a successful track record of working collaboratively with diverse populations.
• Valid driver’s license with ability to obtain DOT certification.
• A commitment to the mission of the institution and to Diversity, Equity, and Inclusion.

Preferred Qualifications:

• Knowledge of regional and local transit systems in Massachusetts.
• Knowledge of and experience with transportation demand management.
• Master’s degree in business, planning or related field 
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Special Work Schedule Requirements:

The position requires on-call availability, reporting for duty during nonwork hours in cases of emergency or in support of university sponsored events, including weekends, holidays, university closings, or states of emergency.

Pay Range

Minimum $82,600.00, Midpoint $103,300.00, Maximum $124,000.00
 

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.