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Job ID: 165098

CRM Communications Associate
Northern Illinois University

Date Posted Aug. 12, 2021
Title CRM Communications Associate
University Northern Illinois University
DeKalb, IL, United States
Department University Marketing
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Communications/Public Relations
    Communications/Public Relations

The CRM Communications Associate within the University Marketing department of the Division of Enrollment Management, Marketing and Communications is responsible for the tasks related to the university’s CRM "Customer Relationship Management" software, including seeing CRM communications requests through the entire process – from initial request to the final product, ensuring that emails are designed correctly in a responsive format with all links and images rendering accurately, documenting emails in communications plans and on best practices for engagement and advising campus partners. The CRM Communications Associate also assists the Assistant Director of Recruitment Communications with tracking analytics and reporting out on engagement through email campaigns so that future communications can be refined as needed. This position must understand brand standards and basic university knowledge to help maintain consistencies with all the messaging going out of the CRM. This position must also have strong time management skills to keep up with the volume of CRM communications that need to go out in a timely manner.

This position works closely and collaboratively with: · The Assistant Director of Recruitment Communications to ensure alignment with the communications going out of the CRM. · The Associate Director of CRM to ensure delivery of CRM communications.· Campus partners to ensure delivery of their content and clarification of their needs.· The Clearinghouse team to have CRM templates reviewed and editing accurately.

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