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Job ID: 130263

Assistant Director, Student Affairs (4575U) - 27452 - 1083
University of California, Berkeley


Date Posted Oct. 2, 2019
Title Assistant Director, Student Affairs (4575U) - 27452 - 1083
University University of California, Berkeley
Berkeley, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Associate/Assistant Director
  • Student Services
 
 

Assistant Director, Student Affairs (4575U) – 27452 – 1083

About Berkeley

The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance-academic and artistic, political and cultural-make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

Application Review Date

The First Review Date for this job is: August 20, 2019

Departmental Overview

UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension’s administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, financial services, and the cashier’s office. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street), and Belmont and other leased facilities in the San Francisco Bay Area.

Responsibilities

  • Applying professional Student Services concepts, provides the full range of student services to student population served by the organization.
  • Act a first point of contact and advising for student, staff and instructor inquiries related to academic, enrollment and conduct policies and procedures in consideration of request for policy exceptions.
  • Review and determine the disposition of low to moderate level enrollment and/or tuition policy appeals.
  • Examine documents, including supporting documentation and related correspondence.
  • Prompt students to submit additional documentation where evidence sufficient to sustain a petition is lacking.
  • Determine whether there has been administrative error in initial handling, and whether such administrative error intrinsically warrants an exception.
  • Consult with academic department directors as needed.
  • Compose and send determinations declaring the basis of the decision.
  • Escalate any concerns related to instructor employment, Title IX, Disabled Student Services, campus administration, etc.
  • May supervise staff.

ACADEMIC ADVISING:

  • Advises faculty on departmental/school/college and university policies and procedures; reviews students’ concerns and advises students and faculty on requirements for certificate/program completion;
  • Review and determine the disposition of low to moderate level enrollment and/or tuition policy appeals.
  • Examine documents, including supporting documentation and related correspondence.
  • Prompt students to submit additional documentation where evidence sufficient to sustain a petition is lacking.
  • Determine whether there had been administrative error in initial handling, and whether such administrative error intrinsically warrants an exception.
  • Consult with academic department directors as needed.
  • Compose and send determinations declaring the basis of the decision.
  • Escalate any concerns related to instructor employment, Title IX, Disabled Student Services, campus administration, etc.

FINANCIAL AID:

  • Oversees the administration, evaluation, and awarding of student programs, such as veteran’s aid.
  • Works with financial aid coordinator to advise students on financial aid options and processes to request and receive aid certification.
  • Researches compliance considerations, new programs, existing program eligibility and procedural solutions to ensure the most accurate and efficient delivery of aid program support to students.
  • Acts as work lead to financial aid coordinator role to implement best practices, ensure compliance, and optimize student experience.
  • Advises Department Director on recommended improvements and engagements for state and federal aid programs and private lending

STUDENT CONDUCT:

  • Responsible for interpreting campus policies and advising students and faculty on student conduct, student grievances, disputes, and issues regarding discrimination.
  • Applying advanced Student Services concepts, provides complex student services to the organization’s management, faculty and students.
  • Advise instructors, students, and program department personnel regarding UC and Extension policy related to student conduct, and the thresholds of proof and/or corroboration of evidence ordinarily required to sustain an allegation of a student’s misconduct. Includes both academic misconduct and behavioral misconduct
  • Of cases which merit further investigation, collect data, written statements, corroboration, and physical evidence related to the alleged violation.
  • Consult with campus officials as needed including the UC Police Department, the Center for Student Conduct, Extension Human Resources Manager and the Campus Climate Title IX Officer, as needed.
  • Draft conduct related correspondence including notifications/warnings, alleged violation letters, administrative dispositions, and other conduct-related correspondence.
  • Schedule and conduct informal resolution meetings and counsel the accused regarding the conduct process including the formal administrative hearing process.
  • Attend as a witness to hearings conducted by the UC Berkeley Extension Hearing Officer.
  • Schedule formal hearings, conducted by the Hearing Officer, at which the student respondent may challenge and rebut the accuser.
  • Maintain secure and confidential records regarding cases of student misconduct arising from UC Berkeley Extension, as well as records related to suspensions and dismissals of matriculated students affected by the UC Berkeley Dean of Students.
  • Record suspensions and dismissals by establishing blocks and holds in the Extension enrollment system, and by posting memoranda of disciplinary action to student records.
  • Release holds and expunge memoranda of disciplinary action according to terms of each disciplinary action.
  • Serve as liaison for facts and claims regarding cross-jurisdictional cases, involving the Office of the Dean of Students, the UC Berkeley Campus Ombud, and the University Police Department.
  • Works with Department Director to review and revise, as needed, policies and procedures related to appeals, complaints, conduct and related issues.

Required Qualifications

  • Working knowledge of advising and counseling techniques.
  • Knowledge of higher education and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
  • Ability in problem identification, reasoning.
  • Ability to develop original ideas to solve problems.
  • Interpersonal skills.
  • Multicultural competencies; ability to work with diverse populations.
  • Must possess exceptional and professional verbal and written communication and interpersonal skills to diplomatically and tactfully interact with colleagues, instructors, academic departments and students on highly sensitive issues arising from allegations of misconduct, complaints, or appeals.
  • Must possess excellent writing skills to compose factually correct, concise, logical, and diplomatically sensitive correspondence to students regarding allegations or claims.
  • Ability to interact effectively and professionally with occasionally hostile and/or belligerent individuals, periodically determining courses of action not prescribed by regular office guidelines.
  • Experience delivering high quality student services in a large complex organization.
  • Skills in monitoring/assessing processes or services, to make improvements.
  • Ability to make recommendations for improvements to University policies and to draft related revisions for review.
  • Working knowledge of the Federal Family Educational Rights and Privacy Act (FERPA), other federal privacy law, state laws and University policy regarding the dissemination of information from students’ records.
  • Attention to detail documenting and maintaining student records related to disciplinary actions, complaints, petitions or appeals.
  • Skill in setting priorities to meet deadlines and to respond to internal and external customers in a timely manner.
  • High level of evidenced integrity.

Education/Training:

  • Bachelor’s degree in related area and/or equivalent experience/training.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience .

For information on the comprehensive benefits package offered by the University visit:
http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htm…

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Other Information

This is a 12-month, 40-hours per week, temporary (contract) position.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
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Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct

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