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Job ID: 136808

Assistant Director of Transportation Services
University at Buffalo, The State University of New York

Date Posted Jan. 27, 2020
Title Assistant Director of Transportation Services
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department Parking and Transportation Services
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Facilities/Maintenance/Transportation

Assistant Director of Transportation Services

Position Summary
Effective Transportation and mobility services are an important component of campus life, and reside under the purview of the Parking and Transportation Services department at the University at Buffalo. This position will oversee the Campus Transit Services contract (UB Stampede) comprised of 53,000 service hours annually, with service provided 24 hours a day, seven days a week. A new contract will be up for negotiation in 2022. The position involves contributing to campus transit planning, outreach to a variety of internal and external constituencies, fleet management, and leadership of members of our transportation team.

Key responsibilities:

  • Provides leadership and supervision to the team that delivers shuttle services on the three campuses. This involves direct and indirect supervision of professional staff, clerical/customer service representatives, and a team of motor vehicle operators (shuttle drivers). Oversees performance programs and appraisals of this team, as well as time and attendance. Counsels drivers, in conjunction with Employee Relations, when appropriate. Develops route and schedule efficiencies, and responds to customer feedback regarding related services. Additional duties include; managing transportation infrastructure (ARC GIS, upgrades to passenger waiting areas/ shelters, campus wayfinding, pedestrian improvements), developing systems to effectively monitor vehicle maintenance, develop routing for the desktop and mobile GPS platform, utilizes technology to report on customer counts for all routes. Report and track financial component of shuttle operation, via monthly reporting on Vehicle Expense Tracking, Special Event Billing, and Fuel, identified key performance indicator, and Passenger Counts Reports.

  • Oversees the Campus Transit Services contract (UB Stampede), comprised of 53,000 service hours annually, with service provided 24 hours a day, 7 days a week. Provides leadership to contract provider, working closely with General Manager and 5 shift supervisors to ensure safe, effective, and efficient service is provided. Manage, track and report on financial component of UB Stampede operation. Responsible for execution and oversight of large conference and other special transit events. Position requires the incumbent to be available and responsive to evening staffing issues and on-call for campus emergencies.
  • Serves as point of contact and maintains excellent working relationships with many campus departments, including University Facilities, Special Events, Athletics, Campus Living, Campus Dining and Shops, Capital Planning, Sustainability, and University Police. Serves on various UB Committees including but not limited to the Personal Safety Committee, Traffic and Safety Committee, Incident Management Team, BNMC Transportation Management Association (TMA). Cultivates relationships with external entities including BNMC, Greater Buffalo Niagara Regional Transportation Council (GBNRTC), Niagara Frontier Transit Authority (NFTA), and collaborates on regional transit projects with these and other entities. Remains flexible for special assignments or projects.
  • Collaborates with the Director, and Director of Campus Planning (when appropriate), on directing planning efforts focused on multi-modal transportation options and matters of access, planning associated with department-specific master plans, transportation and parking planning associated with specific building projects, and supporting university-wide sustainability efforts. Presentations on transportation initiatives to various stakeholder groups will be required.

Marketing Statement:
Parking and Transportation Services is dedicated to balancing the demand of parking allocation and transportation alternatives to best serve the university community.

We aspire to:

  • Continually enhance the level of service to our customers with transportation. efficiency, e-business innovations, outreach and courteous interpersonal interactions.

  • Fairly enforce parking regulations to provide orderly and safe parking for our campus community and constituents.
  • Support the university’s mission by providing the means to get to class, labs, libraries, work and off-campus activities.
  • Advocate for sustainability by exploring and providing transportation alternatives and programs to reduce single occupancy vehicles.
  • Deliver high quality service to our university.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications
We would like our Assistant Director of Transportation Services to have the following minimum skills, experiences and education:

  • Bachelors Degree.
  • 3 or more years experience within transportation, parking or related industry.
  • Prior supervisory experience.
  • Demonstrated ability to lead and develop employees.
  • Excellent communication (oral, written) and interpersonal skills.
  • Familiarity with Microsoft Office products, specifically Word and Excel.

Preferred Qualifications

  • Fleet management experience
  • Experience interacting with a broad and diverse population.

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

Please see the job description for contact details
pertaining to this university job announcement.


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