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Job ID: 135475

Director of Technical Services (Reg FT)
Community College of Allegheny County

Date Posted Dec. 23, 2019
Title Director of Technical Services (Reg FT)
University Community College of Allegheny County
Pittsburgh, PA, United States
Department Information Technology Svcs
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
    Professional Staff
    Classified Staff
  • Information Technology

Director of Technical Services (Reg FT)

Position Title: Director of Technical Services (Reg FT)
Department: Information Technology Svcs
Campus: Office of College Services
Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than January 15, 2020. The College cannot guarantee that application materials received after this date will be considered or reviewed.
Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts.

Salary Grade: N/A
Job Category: Administrators
Employment Type: Regular Full-Time
Job Slot: 5812
Job Open Date: 12/20/2019
Job Close Date:
General Summary: Oversees the entire infrastructure, including but not limited to data center operations, routers, switches, next-generation firewall (NGFW), Wireless Controllers, wireless AP's, Application Delivery Controller, network encryption/decryption, VPN, internet services, and business continuity. Responsible for the oversight of most college mission critical applications such as Active Directory, Exchange, Blackboard as well as many others. Interacts with external partners and all business units within CCAC, building productive relationships between ITS and other business units. The complexity of this position requires a leadership approach that is engaging, imaginative, and collaborative, with a sophisticated ability to work with other leaders to set the best balance between college strategies and other priorities with the ITS Department. The ability to understand organizational pressures and instill a strong sense of urgency and proactive communications as appropriate.

Requirements: Bachelor's degree (master's preferred) in computer science, information science, or related area of study, with at least 10 years of related work experience. Ability to lead and develop a large team of Network Architects, Network Engineers, DevOps Engineers, Systems Administrators, Security Analysts, Manager of Operations Center, and Data Cabling Technician. Must demonstrate ability to optimize operational practices to ensure operational stability, partner with vendor services providers, and collaborate with team members to deliver best-in-class, ongoing technical support; lead in the development, transformation, and execution of organizational strategies and will seek out and maintain a solid grasp of industry trends and best practices; be highly visible with regular exposure across business units and senior leadership. Experience in all aspects of network infrastructure and information security preferred. Experience with supervising highly technical positions required.

This position is based out of the Office of College Services, but will be required to report to any CCAC location as needed by the organization to provide the necessary support.
Duties: Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

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