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Job ID: 165253

Advocate, Special Populations/Student Accessibility Services
Austin Community College District

Date Posted Aug. 16, 2021
Title Advocate, Special Populations/Student Accessibility Services
University Austin Community College District
Austin, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Student Services

Job Number 2108021

Advocate, Special Populations/Student Accessibility Services

Closing Date: 08/27/2021

Take me to ACC’s online application.

Position Information


Elgin Campus


Monday – Friday, 8 AM -5 PM. Some evening and weekend hours may be required.


Professional 1/120 ($40,494.00 – $57,849.00)

FLSA Status


Reports To

Director, Student Accessibility Services

Criminal Background Check

Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.

College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. Our identity as a community college is reflected in our mission statement. We seek to ensure student success and community development by providing affordable access to higher education and workforce training, through traditional and distance learning modes, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain faculty and staff that:

Reflect the multicultural diversity of our community.

Value intellectual curiosity and innovative teaching.

Are attracted by the college mission to promote equitable access to educational opportunities.

Care about student success for all students regardless of race and collaborate on strategies to facilitate success for underrepresented populations.

Welcome diversity and model respectful interaction with others.

Engage with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

General Statement of Job

To advise, assist, and support academically and/or economically disadvantaged students and students with disabilities.

Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

Provides campus leadership, vision and integrity for Student Accessibility Services and Support Center.

Directs day-to-day business of campus SAS and Support Center offices, providing services to students with disabilities and/or economically and academically challenged students.

Determines eligibility for Support Center services.

Approves appropriate and reasonable accommodations for students with disabilities.

Provides counseling for Support Center eligible students, either individually or in groups, including career and educational planning, decision making, values clarification, and understanding and overcoming barriers to academic success.

May provide academic counseling and advising, including course selection, degree planning, review of transfer information, and determination of ultimate employment objectives.

Analyzes information about individuals through interviews, assessments, and records, including disability documentation to appraise their interests, abilities, and potential barriers to academic success.

Provides case management services through on-going contact and follow up with students, and coordinates referrals to college and community services as needed.

Serves as liaison between childcare provider, student, and ACC to insure payments and contracts are being fulfilled.

Selects and recommends textbooks to be purchased for the Support Center Textbook Collection.

Gathers and updates data, analyzes, and incorporates data in working on solutions for students to improve case management.

Monitors the effectiveness of student accommodations in the educational process. Also monitors academic progress of SAS and Support Center students, and intervenes when appropriate or when improvement is needed.

Collaborates with external stakeholders including school districts, high school transition programs, disability related state agencies, and state employment agencies in order to create effective and efficient processes for student recruitment, retention, and placement.

Maintains collaborative and consultative relationships with internal stakeholders at Austin Community College including faculty and staff.

Participates in program planning, development, and documentation. Supports the development, review and revision of written policies, guidelines and procedures for SAS and Support Center.

May assist with the application, award, and/or administration of Financial Aid.

KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

College admissions requirements, programs, and courses.

Standardized testing procedures and assessment techniques.

Multicultural education programs and systems.

Program strategies to support student success of Special Populations.

Vocational rehabilitation and disability services practices and strategies.

Counseling and advising techniques.

Laws, rules, and regulations pertaining to students with disabilities, including the Americans with Disabilities Act, the Vocational Rehabilitation Act, Section 504, and accessibility techniques including Universal Design.

Inside Track Coaching training and certification.

Texas Health and Human Services Navigator Training and Certification to complete SNAP, TANF and Medicaid applications.

Signal Vine texting.

Central Health Insurance eligibility training.

SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Maintaining an established work schedule.

Effectively using interpersonal and communications skills including tact and diplomacy.

Effectively using organizational and planning skill, including attention to detail and follow-through.

Effectively working with a diverse student population.

Counseling and advising students on program guidelines and requirements.

Assessing student needs and providing appropriate resources and/or referrals.

Maintaining confidentiality of work-related information and materials.

Establishing and maintaining effective working relationships.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

Two years related work experience.

Preferred Work Experience

Two years related experience working with people with disabilities or economically disadvantages people in a variety of settings, including higher education.

Required Education

Master’s degree.

Preferred Education

Master’s degree in Vocational Rehabilitation, Rehabilitation Counseling, Social Work, or a closely related field.

Other Preferred Qualifications

Licensed Professional Counselor (LPC) or Licensed Master of Social Work (LMSW).

Physical Requirements

Work is performed in a standard office environment.

Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

Occasional lifting of objects up to 10 pounds.


Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

HR Use Only


Updated 04-08-2020

ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

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Contact Information

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