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Job ID:
251483
Information Center Representative (Office Administrative Associate A)*
Community College of Philadelphia
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Date Posted
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Jan. 13, 2025
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Title
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Information Center Representative (Office Administrative Associate A)* |
University
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Community College of Philadelphia
Philadelphia, PA, United States
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Department
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Application Deadline
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Open until filled |
Position Start Date
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Available immediately |
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Under the supervision of the Associate Director, the Information Center Representative, (Office Administrative Associate A) position provides tactical, administrative, and operational support in the College’s Information Center. Primary responsibilities include providing outstanding customer service via electronic communications, in-person, and/or telephone (inbound and outbound) in a timely, professional and efficient manner; assisting callers by providing general College information; scheduling placement tests and registration sessions; researching and resolving issues, or escalating complex issues, as needed.
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Qualifications
- A high school diploma or its equivalent (e.g., GED) required.
- At least one (1) year of work experience in a call center, help desk, or information center required.
- Ability to work in a quality-controlled, performance-measured work environment required.
- Demonstrated ability to handle multiple tasks simultaneously required.
- Ability to communicate well both verbally and in writing required.
- Ability to give and receive feedback in a constructive manner required.
- Demonstrated ability to handle conflict situations in a calm, courteous manner required.
- Demonstrated ability to adapt to a rapidly changing environment required.
- Demonstrated ability to provide excellent customer service to a diverse community of internal and external stakeholders (e.g. students, parents, faculty, and community partners) by effectively using cross-cultural skills and abilities required.
- Associates degree preferred. Any and all degrees must be from a recognized institutional accreditor.
- Related work experience providing customer service to students in a higher education setting via telephone, electronic communications and face to face strongly preferred.
- Bilingual or multilingual capabilities strongly preferred.
- At least one (1) year of face-to-face customer service experience preferred.
- Proficiency using an enterprise-wide system (i.e. Ellucian Banner), MS Word and MS Excel preferred.
- Previous experience using a customer relationship management (CRM) system preferred.
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