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Patient Services Lead (4722C), Optometry Clinic - 65885

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

At the Herbert Wertheim School of Optometry & Vision Science at the University of California, Berkeley, we have long lived by defining principles that guide us and differentiate us. As a part of a world-renowned university that embraces excellence and access, we foster an environment of trust and mutual respect, free expression and inquiry, and personal resilience and achievement. We are strongly committed to diversity, respect for cultural differences, and promoting social justice. These principles serve us daily in our reasonings and actions and aid us in our decision making. We educate an estimated 320 students annually. Our O.D. program is a 4-year program with clinical training provided at 2 campus clinics, 10 satellite clinics (community care), 7 VA clinics, and 24 external clinics across the country. Our one-year post-graduate residency programs provide advanced clinical education in specialty areas of optometry to 18 residents with placement on and off campus, and our Vision Science program consists of 40 PhD students.

Application Review Date

The First Review Date for this job is: Friday, March 22, 2024

Responsibilities

Administrative Activities:

• Oversee and coordinate all tasks and communicate with all patient service assistant regarding specific assignments and priorities; inform management team of needs related to tasks.
• Coordinate input from all assistants and advise management team of task distribution.
• Monitor all in/outbound communication, ensure the timely response to all emails sent to the clinic account.
• Fill in for any Assistant II or III task as needed.
• Assist management in compiling and updating patient services guidelines and procedure.
• Train and oversee Assistant II and III in all clinic tasks.
• Update monthly front desk metrics including phones, appointments, daily deposit, and monthly staff productivity reports.
• Process approved time off requests.
• Process approved refunds.
• Monitor emergency and provider line and ensure a timely response.
• Contribute to clinic agendas, materials, and minutes for all attended meetings.
• Act as liaison between patient services team and Clinic Chiefs.
• Coordinate all patient services activities.
• Ensure coverage when management is unavailable.
• Provide weekend coverage.
• Team Lead for all task including but not limited to contact lens department, records, deposit, online, phone bank, eyewear and specialty clinics

Patient Appointment Activities:

• Courteously answer incoming phone lines and screen, route, take messages or respond as appropriate
• Triage patients to determine which clinic fits the patient care needs; request assistance from more experienced staff if in doubt.
• Schedule patient appointments on the computerized scheduling system according to patient, clinician or doctor request, following all correct procedures and entering all necessary information accurately.
• Communicate last-minute patient schedule changes to Clinics, providers or other staff as indicated.
• Accurately update patient demographics in computer database.
• Obtain and accurately enter patient insurance information as needed; following correct procedures for updating of insurance records on computer database and filing of authorizations or other paperwork to ensure correct processing of patient billing.
• Obtain insurance eligibility and authorizations as needed and communicate lapses of coverage to patients at time of appointing.
• Schedule patient follow-up visits as requested by provider(s).

Clinic Operations Activities:

• Back-up front desk and task duties as needed.
• Open /setup/closing of clinic, following all guidelines.
• Provide cashiering support (collect & process payments) as needed, following all prescribed guidelines.
• Settle credit card machines and transfer all receipts according to defined procedures.
• Balance previous day's receipts with reports from patient database following prescribed procedures.
• Run computerized reports of patient or schedule activity for Clinic Administration, as needed.
• Monitor breaks and lunch with other staff members to ensure optimal desk coverage.
• Assist with records room procedures as needed.
• Follow up with insurance companies when discrepancies or issues concerning patient coverage arises.
• Process records requests (patients and providers).

Skills Development and Training:

• Take part in any training offered to further knowledge of the Clinic procedures/policies and other assigned duties as necessary.

Required Qualifications

• Must has knowledge of basic computer and database entry, exemplary customer service, proper courtesy and efficiency of the telephone, and be familiar with HIPPA (patient privacy regulations).
• Experience in Optometric environment with customer service, and optical ordering.
• Strong experience in and knowledge of methods for authorizing care, posting of charges, and compliant documentation of visits.
• Ability to communicate/train staff and providers in new and/or proper methods for authorizing care, posting charges, submitting claims and compliant documentation of visits.
• Strong public relation skills and keen sense of quality customer care.
• The ability to manage detailed information.
• Ability to work weekends.
• Ability to comply with all UC Berkeley Optometry Clinic annual immunization and medical screening requirements, trainings, and University and School policies.
• Working understanding of Optometric procedures.
• Ability to travel to satellite campus clinics for coverage.
• Demonstrated administrative experience in a high fast pace environment.
• Strong knowledge of Compulink Advantage.
• Must be proficient with Microsoft and Google Suite.
• 3 years administrative experience.
• 3 years of Optometry experience.

Preferred Qualifications

• Associates Degree and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $32.59 (step 7.0).

• This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is non-exempt and paid bi-weekly.

How to Apply

To apply, please submit your resume and cover letter.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Physical Exam

Employment is contingent upon passing a physical exam.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=65885&PostingSeq=1













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